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SMTP error from remote mail server after RCPT TO: and my emilas go to Spamm

Discussion in 'E-mail Discussion' started by Nikolin, Aug 26, 2013.

  1. Nikolin

    Nikolin Member

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    Dear All,

    A have 2 problem with my server:
    1- SMTP error from remote mail server after RCPT TO:<xxx.com>:
    host xxx.com [xx.xx.xx.xx]: 554 5.7.1 <xxx.com>:
    Relay access denied

    2- All email of this server go to SPAMM folder to gmail, and OUTlook.

    i controlled my outgoing mail IP to /http://multirbl.valli.org/lookup/ and 3 blacklist website but my IP is not listed.

    MY SPF record v=spf1 mx a ptr ip4:xx.xx.xx.xx ip6:2a01:4f8:191:80ce::2 ~all where xx.xx.xx.xx is my outgoing mail IP

    the second is more important then the first.

    Best regards
     
    #1 Nikolin, Aug 26, 2013
    Last edited: Aug 26, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    1. Do you receive this error message when sending to all remote mail servers, or is it only for a specific one?

    2. It's difficult to determine the specific reason why a remote mail server such as Google marks emails from your server as SPAM. The remote servers use their own custom guidelines to make that determination. The most common reasons for this are the lack of a SPF record, or the lack of a RDNS entry for the IP address sending the email. Google provides documentation on this at:

    https://support.google.com/mail/answer/81126

    Thank you.
     
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  3. Nikolin

    Nikolin Member

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    Thank Michael for response.

    1- First is for only one domain name
    2- Second is lack of a RDNS entry i think but i am not sure.

    Thank you again.
    Best regards
    Nikolin
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It's likely the remote mail server has blocked your IP address since it's only happening when sending to one specific domain name. I recommend configuring your RDNS record and contacting that remote mail server's administrator to see why they blocked your server.

    Thank you.
     
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  5. Nikolin

    Nikolin Member

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    Thank you Michael,

    the first issue is resolved.

    Best regards
    Nikolin
     
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