SMTP error from remote mail server after RCPT TO!

torken25

Registered
Feb 11, 2014
2
0
1
cPanel Access Level
Website Owner
Hi, im having issues reciving email:

SMTP error from remote mail server after RCPT TO:<[email protected]>:
host 6287699def2843ba9bb047cec4d547.pamx1.hotmail.com [65.54.188.109]:
550 Requested action not taken: mailbox unavailable

I can send emails... i think my problem could be in /ext files, recently i erased all the folders in my host (by accident) and recreated them manually (mail, ext, public_html). I'm using mail php function to send mails, but i'm getting this error, if i try send mail with my personal hotmail account, i'm getting back a message: "Delivery to the following recipients failed" but in my server email, nothing.

Also I tried to send an email to a non-created email, for example: [email protected] and i'm getting exact same message.

Need your help, Thanks!
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

You mentioned the "ext" directory, but I believe you are referring to the "etc" directory. Did you create it with the proper name when you manually re-created the directories you referenced? Have you tried deleting and re-creating the email accounts to ensure the passwd and shadow files in the etc directory are populated with the correct data?

Thank you.
 

torken25

Registered
Feb 11, 2014
2
0
1
cPanel Access Level
Website Owner
Yes, i recreated with the exact name, i have deleted and recreated the email accounts like five times at least and the problem still exist.

I have tried to do this: I have sent a mail from my personal email account to the host Default Mail Account, wich in my case is [email protected], and works perfectly! the problem is when i tried to send a mail to a created email account in my host.

What could be the problem??

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
I suggest contacting your web hosting provider for assistance if you do not have root access to the server. They should be able to review the mail logs to determine why the email addresses are not functioning properly.

Thank you.