Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SMTP error from remote mail server

Discussion in 'E-mail Discussion' started by JZM, Apr 27, 2014.

  1. JZM

    JZM Member

    Joined:
    Aug 17, 2007
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    51
    I am working on a server that is getting this email from a few TLD's like gmail aol and the one below any ideas?

    SMTP error from remote mail server after initial connection:
    host mx00.emig.gmx.net [213.165.67.114]: 554-gmx.net (mxgmx002) Nemesis ESMTP Service not available
    554-No SMTP service
    554 invalid DNS PTR resource record
     
    #1 JZM, Apr 27, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please check to ensure a valid PTR (RDNS) record is configured for the IP address used for sending email from your server. Typically, your data center or hosting provider must configure this record for you, and it's advised to have it match the hostname of the server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 28, 2014
  3. JZM

    JZM Member

    Joined:
    Aug 17, 2007
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    51
    Thanks Mike,

    I have a VPS can you point me in the right direction of how to do it?
     
    #3 JZM, Apr 28, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You will need to contact your VPS hosting provider so they can setup the RDNS record for you. The ability to manage this record on a VPS is not typically permitted. To see if it's configured, simply run a command such as:

    Code:
    host IPHERE
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 29, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - SMTP error remote
  1. Gabriel Rodrigues

    SMTP error from remote mail server after RCPT TO

    Gabriel Rodrigues, Aug 16, 2018 at 7:35 AM, in forum: E-mail Discussion
    Replies:
    3
    Views:
    51
    cPanelMichael
    Aug 17, 2018 at 11:10 AM
  2. takeno

    SMTP error from remote mail server

    takeno, Aug 10, 2018, in forum: E-mail Discussion
    Replies:
    16
    Views:
    169
    cPanelLauren
    Aug 16, 2018 at 9:23 AM
  3. knightmare

    SMTP error from remote mail server

    knightmare, Jun 1, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    407
    cPanelLauren
    Jun 4, 2018
  4. Wesley Maia

    ERRO SMTP error from remote mail server after RCPT TO

    Wesley Maia, Nov 27, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    1,220
    cPanelMichael
    Nov 29, 2017
  5. Richard Cook

    SMTP error from remote mail server

    Richard Cook, Nov 13, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    802
    cPanelMichael
    Nov 13, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice