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SMTP error from remote mail server

Discussion in 'E-mail Discussion' started by JZM, Apr 27, 2014.

  1. JZM

    JZM Member

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    I am working on a server that is getting this email from a few TLD's like gmail aol and the one below any ideas?

    SMTP error from remote mail server after initial connection:
    host mx00.emig.gmx.net [213.165.67.114]: 554-gmx.net (mxgmx002) Nemesis ESMTP Service not available
    554-No SMTP service
    554 invalid DNS PTR resource record
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please check to ensure a valid PTR (RDNS) record is configured for the IP address used for sending email from your server. Typically, your data center or hosting provider must configure this record for you, and it's advised to have it match the hostname of the server.

    Thank you.
     
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  3. JZM

    JZM Member

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    Thanks Mike,

    I have a VPS can you point me in the right direction of how to do it?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You will need to contact your VPS hosting provider so they can setup the RDNS record for you. The ability to manage this record on a VPS is not typically permitted. To see if it's configured, simply run a command such as:

    Code:
    host IPHERE
    Thank you.
     
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