Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SMTP error from remote mail server

Discussion in 'E-mail Discussions' started by JZM, Apr 27, 2014.

  1. JZM

    JZM Member

    Joined:
    Aug 17, 2007
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    51
    I am working on a server that is getting this email from a few TLD's like gmail aol and the one below any ideas?

    SMTP error from remote mail server after initial connection:
    host mx00.emig.gmx.net [213.165.67.114]: 554-gmx.net (mxgmx002) Nemesis ESMTP Service not available
    554-No SMTP service
    554 invalid DNS PTR resource record
     
    #1 JZM, Apr 27, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please check to ensure a valid PTR (RDNS) record is configured for the IP address used for sending email from your server. Typically, your data center or hosting provider must configure this record for you, and it's advised to have it match the hostname of the server.

    Thank you.
     
    #2 cPanelMichael, Apr 28, 2014
  3. JZM

    JZM Member

    Joined:
    Aug 17, 2007
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    51
    Thanks Mike,

    I have a VPS can you point me in the right direction of how to do it?
     
    #3 JZM, Apr 28, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You will need to contact your VPS hosting provider so they can setup the RDNS record for you. The ability to manage this record on a VPS is not typically permitted. To see if it's configured, simply run a command such as:

    Code:
    host IPHERE
    Thank you.
     
    #4 cPanelMichael, Apr 29, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - SMTP error remote
  1. Wesley Maia

    ERRO SMTP error from remote mail server after RCPT TO

    Wesley Maia, Nov 27, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    611
    cPanelMichael
    Nov 29, 2017
  2. Richard Cook

    SMTP error from remote mail server

    Richard Cook, Nov 13, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    593
    cPanelMichael
    Nov 13, 2017
  3. Undentifiedz

    SMTP error from remote mail server after MAIL FROM

    Undentifiedz, Jul 23, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    1,725
    cPanelMichael
    Jul 24, 2017
  4. Jorge Rodriguez

    SMTP error from remote mail server after MAIL FROM | 550-Verification failed

    Jorge Rodriguez, Mar 17, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    2,001
    cPanelMichael
    Mar 17, 2017
  5. Serggyo

    SMTP Error From Remote mail

    Serggyo, Feb 22, 2017, in forum: E-mail Discussions
    Replies:
    5
    Views:
    990
    cPanelMichael
    Feb 22, 2017

Share This Page