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SMTP error from remote mail server

Discussion in 'E-mail Discussions' started by alphasil, Sep 4, 2016.

  1. alphasil

    alphasil Member

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    Hi
    I trying to send and receive emails from an account i've created but i have always the following error in my cpanel log

    Code:
    Event: failure 
    User: ebspma
    Domain: xxxxx.edu.pt
    Sender: xxxxx@xxxxx.edu.pt
    Sent Time: Sep 4, 2016 4:41:16 PM
    Sender Host: webmail.xxxxxx.edu.pt
    Sender IP: 127.0.0.1
    Authentication: dovecot_login
    Spam Score: 0
    Recipient: xxxxx@xxxxxx.edu.pt
    Delivery User: xxxx
    Delivery Domain: xxxxx.edu.pt
    Delivered To:
    Router: smarthost_cleanmx_regular
    Transport: remote_smtp_cleanmx_smart_regular
    Out Time: Sep 4, 2016 4:41:16 PM
    ID: 1bgZXh-003IPF-Mc
    Delivery Host: smtp.cleanmx.pt
    Delivery IP: 109.71.47.152
    Size: 602 bytes
    Result: DHE-RSA-AES256-SHA:256 CV=yes DN="/OU=Domain Control Validated/CN=*.cleanmx.pt": SMTP error from remote mail server after MAIL FROM:<xxxxx@xxxxx.edu.pt> SIZE=1643: 550-Verification failed for <xxxxx@xxxx.edu.pt>\n550-Called: 64
    
    Not even my webmail i can't send or receive any email

    Any help please?
    Thanks
     
    #1 alphasil, Sep 4, 2016
    Last edited by a moderator: Sep 4, 2016
    ibrikci1978 likes this.
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,

    Please check to see if the domain is in /etc/localdomains or in /etc/remotedomains
    use below command
    Code:
     grep 'domainname.tld' /etc/localdomains
     grep 'domainname.tld' /etc/remotedomains
    
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like the full error output was removed from the CODE block you provided. Could you let us know the full error message by searching for that message in /var/log/exim_mainlog? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
  4. alphasil

    alphasil Member

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    Hi

    I'm sorry but my domain uses only cpnel access
    And i don't have the folders you say
    This is my folders in var
    s15.postimg.org/692omvdpn/email.jpg

    About the errors, i have copied all
    This is the image with the details
    s15.postimg.org/wprhhqqob/email2.jpg

    And the full log

    Event:
    User: ebspma
    Domain:
    Sender:
    Sent Time: Sep 2, 2016 9:24:21 PM
    Sender Host: localhost
    Sender IP: 127.0.0.1
    Authentication: localuser
    Spam Score: 0
    Recipient:
    Delivery User:
    Delivery Domain:
    Delivered To:
    Router: smarthost_regular
    Transport: remote_smtp_smart_regular
    Out Time: Sep 2, 2016 9:24:21 PM
    ID: 1bfv0v-0026wD-L1
    Delivery Host: relay3.server
    Delivery IP: 185.15.20.241
    Size: 1.48 KB
    Result: DHE-RSA-AES256-GCM-SHA384:256 CV=yes DN="/OU=Domain Control Validated/CN=*.domain.pt": SMTP error from remote mail server after RCPT TO:<gesdocente@domain.pt>: 550 5.1.7 <gesdocente@domain.pt>: Sender address rejected: undeliverable adress

    Any help?

    in a file i have

    gesdocente":{"disk_mtime":1473003627,"diskquota":0,"diskused":0,"suspended_login":0}
     

    Attached Files:

    #4 alphasil, Sep 6, 2016
    Last edited by a moderator: Nov 8, 2016
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Browse to "cPanel >> MX Entry" and ensure "Local Mail Exchanger" is enabled for this domain name. Then, check to ensure the MX record for this domain name resolves to the cPanel server using a utility such as IntoDNS.com.

    You may also want to report this issue to your web hosting provider for additional assistance.

    Thank you.
     
  6. alphasil

    alphasil Member

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    Ok
    I've made those changes and check here please
    [Removed - Use of Real Domain Names]

    Now i can receive an email inside the same domain but not outside i receive this
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    [Removed - Please post the output without real domain names or email addresses]


    And this account exists....also gmail account has the same result
    I ahve chaged mx entry to

    Local Mail Exchanger less »

    Configure server to always accept mail. Mail will be delivered locally on the server when sent from the server or outside the server.
     
    #6 alphasil, Sep 6, 2016
    Last edited by a moderator: Sep 6, 2016
  7. alphasil

    alphasil Member

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    Sorry

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    Code:
    xxxxx@xxxx.xxxxxx-edu.pt
    host smtp.cleanmx.pt [130.185.80.200]
    SMTP error from remote mail server after MAIL FROM:<xxxxx@xxxxx.edu.pt> SIZE=1659:
    550-Verification failed for <xxxxx@xxxxx.edu.pt>
    550-Called:  130.185.80.200
    550-Sent:  RCPT TO:<xxxxx@xxxxx.edu.pt>
    550-Response: 550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-550-5.1.1 double-checking the recipient's email address for typos or
    550-550-5.1.1 unnecessary spaces. Learn more at
    550-550-5.1.1  "The email account that you tried to reach does not exist" error - Gmail Help aq5si31215894wjc.126 -
    550-550 gsmtp
    550 Invalid sender <xxxxx@xxxxx.edu.pt>
    Reporting-MTA: dns; cp35.webserver.pt
    
    Action: failed
    Final-Recipient: rfc822;xxxxx@xxxx.xxxxxx-edu.pt
    Status: 5.0.0
    Remote-MTA: dns; smtp.cleanmx.pt
    Diagnostic-Code: smtp; 550-Verification failed for <xxxxx@xxxxx.edu.pt>
    550-Called:  130.185.80.200
    550-Sent:  RCPT TO:<xxxxx@xxxxx.edu.pt>
    550-Response: 550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-550-5.1.1 double-checking the recipient's email address for typos or
    550-550-5.1.1 unnecessary spaces. Learn more at
    550-550-5.1.1  "The email account that you tried to reach does not exist" error - Gmail Help aq5si31215894wjc.126 -
    550-550 gsmtp
    550 Invalid sender <xxxxx@xxxxx.edu.pt>
    
     
    #7 alphasil, Sep 6, 2016
    Last edited by a moderator: Nov 8, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
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