SMTP & IMAP not working. Webmail works

TejasM

Registered
May 4, 2020
4
1
3
India
cPanel Access Level
Website Owner
Hi,

I have a problem with my SMTP and IMAP mails which are not working as the Godaddy server is not responding. This happened for 3 days in last week too and automatically got rectified. Again SMTP is not working since last 3 days. The servers time outs and does not connect.

Mails work on webmail for all my team members on the same domain.

Mails DO NOT work for anyone on SMTP configured devices. None of around 20 email identities work with SMTP. They are configured on different devices and email clients like Thunderbird on laptops, TypeApp on Android phones and various defaults mail clients that do come on different different phones. None of them work.

- No settings have been changed.
- All configuration is same and cross checked again.
- Tried changing different authentication ports and settings. No help.

Mails are hosted on C-Panel on Linux.

Godaddy support is very pathetic as they fail to help or even diagonise the problem as the mail is not on dedicated Email server and is on C-Panel. If its working on webmail, then its not our problem - was the answer !!

Guys is the SMTP/IMAP server a separate server and can it be a problem while the webmail works?
Please advise and help.

Update: If we use non-secure SatrtTLS over port 143 / 587, then it works but it wont work with 993/465 SSL/TLS work. (This was not even working during the same problem two week ago)

Please advise and help.


Regards

Tejas
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
This is not the first time i've heard of this with this provider, unfortunately, we have no control over their configuration for their webservers. The best I can say is if your provider is not supporting you, it's best to find one who will provide the support services you need.
 

keat63

Well-Known Member
Nov 20, 2014
1,808
207
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cPanel Access Level
Root Administrator
My belief is the problem you have with this provider and others I've used in the past is the tier one technical support.
They more than likely work from a tech sheet and have no idea how to diagnose anything outside of this tech sheet.
They are under pressure to close tickets.

Getting them to understand that there is a problem to start with can be head bangingly frustrating.

But they are cheap, and that's what people want.

Good luck.
 
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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
There is no way to change the settings the provider uses, there is no way to provide a "technical solution" from this end when the provider is restricting this access. You need to contact your provider for a solution.