The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SMTP misconfiguration?

Discussion in 'E-mail Discussions' started by dotmn, Mar 7, 2008.

  1. dotmn

    dotmn Member

    Joined:
    Oct 15, 2006
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    I am using a module called CiviCRM for a membership database on my cpanel server. However, I am getting the following error when trying to send emails out from the system:

    "Sorry. A non-recoverable error has occurred.

    Invalid response code received from SMTP (outbound mail) server while attempting to send email. This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP)."

    The following are my settings for the CiviCRM SMTP settings - only I am using a real email and password created in cpanel.

    SMTP Server: localhost
    SMTP Port: 25
    Authentication? Yes
    SMTP Username email@domain.com
    SMTP Password: mypassword

    Any ideas on why I would be getting these errors? Are there any further logs you can think of checking?
     
  2. nyjimbo

    nyjimbo Well-Known Member

    Joined:
    Jan 25, 2003
    Messages:
    1,125
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    New York
    If this module is on the same server as the smtp server why bother with any authentication. I am pretty sure if you send from the localhost it will accept the send as I think most other programs do. Did you try it with auth turned off ?
     
  3. viraj

    viraj Well-Known Member

    Joined:
    Sep 28, 2006
    Messages:
    209
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    India
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Can you try with mail.domain.com as the SMTP server ? :cool:
     
  4. troxalias

    troxalias Well-Known Member

    Joined:
    Nov 21, 2001
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Athens - Greece
    What are the related log lines in your /var/log/exim_mainlog ?
     
  5. dotmn

    dotmn Member

    Joined:
    Oct 15, 2006
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Thank you for the suggestion; however, even with it off I get the same error.
     
  6. dotmn

    dotmn Member

    Joined:
    Oct 15, 2006
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    same error :-(
     
  7. viraj

    viraj Well-Known Member

    Joined:
    Sep 28, 2006
    Messages:
    209
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    India
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Hi,

    I think you've hit a bug or you are using an outdated version.
    I'd recommend you to either upgrade the complete installation or contact the makers of the application : http://issues.civicrm.org/ :( Hope that helps...
     
  8. troxalias

    troxalias Well-Known Member

    Joined:
    Nov 21, 2001
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Athens - Greece
    I beleive that if you check your logs everything will be easier. I guess that the problems is on the sender address, but without logs, nobody can be sure.
     
Loading...

Share This Page