The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SMTP Sender IP is not servers ip address

Discussion in 'E-mail Discussions' started by Gürsoy Koç, Nov 10, 2015.

  1. Gürsoy Koç

    Gürsoy Koç Registered

    Joined:
    Nov 10, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Turkey
    cPanel Access Level:
    Root Administrator
    Hello,

    Some of our customers emails are returning back because of negative ip reputation, after this problem I found that sender ip addresseses is not from our servers.

    I changed exim configurations,
    “Send mail from account’s dedicated IP address” is not working,

    I modified "/etc/mailips" is not working,

    I resetted Exim configuration, is not working,

    with every settings, emails are sent from customers ip addresses, not our servers

    because of this situation we have errors from remote servers like

    Delivery Host: cluster8.eu.messagelabs.com
    Delivery IP: 85.xxx.xxx.x
    Size: 18.03 KB
    Result: SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 3814, please visit www.messagelabs.com/support for more details about this error message.
     

    Attached Files:

  2. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,577
    Likes Received:
    40
    Trophy Points:
    48
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    the Sender IP is your clients ISP ip that is the ip they are interfacing with dovecot Mail will stil be sent out via your servers IP
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It's normal for a remote mail server to detect the IP address of the actual sender, as that information is often headed to the message header by the email client the end-user utilizes.

    Thank you.
     
Loading...

Share This Page