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Socket Error when sending mail from Webmail (Horde, etc.)

Discussion in 'E-mail Discussion' started by tiggerific, Sep 4, 2011.

  1. tiggerific

    tiggerific Active Member

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    I get the following error when trying to send mail from Horde or other webmail programs:

    There was an error sending your message: Failed to set sender: email@email.com [SMTP: Failed to write to socket: not connected (code: -1, response: )]

    I have searched and found two suggestions - one is to enable SMTP_ALLOWLOCAL in CSF (which was already enabled with a "1"). The other suggestion was to ensure the Horde Identity had a valid email from address. I set the email address and this still has not resovled the problem.

    I tried completely disabling CSF to see if it was something caused by the firewall, but that hasn't helped.
    I have done a cPanel upgraded, checked SMTP settings in Tweak Settings and checked Security levels, but nothing has resolved this.

    Has anybody got an idea where I should look next?
     
    #1 tiggerific, Sep 4, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Are you logged into Webmail as the cPanel user, or the email account user?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Sep 4, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Was MySQL upgraded or downgraded recently on the machine? There are reports in our ticket system where a MySQL downgrade caused this to occur with Roundcube. I'm trying to determine if this might be the same cause.
     
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    #3 cPanelTristan, Sep 6, 2011
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