Softaculous Error in WHM and cPanel

baiquni

Member
Sep 5, 2017
5
1
3
Banda Aceh
cPanel Access Level
Root Administrator
Hello,

After updating cPanel to 66's version, we often experiance error in both cPanel and WHM. Now, the Softaculous (open WHM > Plugins > Softaculous Instant Install and cPanel > Softaculous App Installer) not working and just showing blank page in Firefox and 500's Error Code in Google Chrome.

I tried to dig into /usr/local/cpanel/logs/error_log and found this error logs below.

Code:
[2017-09-09 16:08:44 +0700] warn [whostmgrd] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x2297d28), "subprocess_write_handle", GLOB(0x2287238)) called at cpsrvd.pl line 6487
        cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6298
        cpanel::cpsrvd::phpHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 5957
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1642
        cpanel::cpsrvd::dodoc(HASH(0x1342900)) called at cpsrvd.pl line 1424
        cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 873
        cpanel::cpsrvd::script() called at cpsrvd.pl line 321
I have tried to update cPanel using /scripts/upcp -force dan then restart the cPanel services but the problem is still happen. I also already install IonCubeLoader using WHM > Software > EasyApache4 > PHP Extensions

What should I do now?
 

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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

Have you reported this issue to the Softaculous support team? This seems like something they'd need to fix in their application.

Thank you.