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Softaculous Error in WHM and cPanel

Discussion in 'General Discussion' started by baiquni, Sep 9, 2017.

  1. baiquni

    baiquni Registered

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    Hello,

    After updating cPanel to 66's version, we often experiance error in both cPanel and WHM. Now, the Softaculous (open WHM > Plugins > Softaculous Instant Install and cPanel > Softaculous App Installer) not working and just showing blank page in Firefox and 500's Error Code in Google Chrome.

    I tried to dig into /usr/local/cpanel/logs/error_log and found this error logs below.

    Code:
    [2017-09-09 16:08:44 +0700] warn [whostmgrd] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239.
            Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
            Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x2297d28), "subprocess_write_handle", GLOB(0x2287238)) called at cpsrvd.pl line 6487
            cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6298
            cpanel::cpsrvd::phpHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 5957
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1642
            cpanel::cpsrvd::dodoc(HASH(0x1342900)) called at cpsrvd.pl line 1424
            cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 873
            cpanel::cpsrvd::script() called at cpsrvd.pl line 321
    I have tried to update cPanel using /scripts/upcp -force dan then restart the cPanel services but the problem is still happen. I also already install IonCubeLoader using WHM > Software > EasyApache4 > PHP Extensions

    What should I do now?
     

    Attached Files:

  2. baiquni

    baiquni Registered

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    Hello,

    I have tried to reinstall the Softaculous using the instructions from Reinstall - Softaculous Wiki but still not working.

    Anyone can help?

    Thank you
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Have you reported this issue to the Softaculous support team? This seems like something they'd need to fix in their application.

    Thank you.
     
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