SoftException in Application.cpp:604: Could not execute script (path to php file)

[Whimbrel]

Hello. I am running a server though Name.com. It has Cpannel built in for it's user interface, I hope I am posting on the right forums.

My website allows customers to make payments through PayPal, and PayPal uses what's called an IPN (Instant Payment Notification) to connect to backend .PHP code we wrote to handle our database on sales.

It was working fine, until we had to change our server's username through Name.com. They said the process would be seamless and that everything would transfer over just fine.

Well it did transfer everything over, besides the database names changing. Permissions were all the same and all files were in the same directories.

Unfortunately, none of our .PHP code wishes to run.

What we've gathered:

• We assumed it was a permissions issue, so we checked the permissions, and saw that they were correct, and the same as they were before.
• The directories they exist in are also permission set correctly.
• The mime types are all application/x-httpd-php
• When attempting to access any of the .php files from a browser, a server error 500 is generated. And in the error log, a "SoftException in Application.cpp:604: Could not execute script" error is generated for each time the .php files are attempted to be accessed by anything.

This is hindering our sales and our software that we develop cannot contact our servers so that users can validate their licenses they purchased before the problem occurred, so this is very serious.

If there is anyone who can help on the matter, it would be greatly appreciated.

We have already emailed and called Name.com and are waiting on a response. I have decided to go ahead and post here just incase someone who has gone through this before has words of advice for us to fix this faster.

Thank you guys!

 

[cPanelMichael]

Hello,

It's possible your PHP handler changed. Did the previous server use DSO? If so, you can switch back to DSO via "WHM Home >> Service Configuration >> ConfigurePHPand SuExec":

Configure PHP and suEXEC - Documentation - cPanel Documentation

Thank you.

 

[Whimbrel]

Thank you for your response.

After trying to find this "WHM Home" we have come to the conclusion that we do not have access to the WHM Home, see here:

Name.com Knowledge Base | Domain and website support

We're using name.com, at the bottom of that page it says "At this time, Name.com only offers shared hosting, so none of our hosting plans include WHM access or multiple cPanel logins. "


Is there anything else you could think of?

Thanks.

 

[cPanelMichael]

You will need to ensure your website files and directories match the permission requirements with suPHP documented at:

Apache PHP Request Handling - EasyApache - cPanel Documentation

Thank you.