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SoftException in Application.cpp:624: Could not execute script

Discussion in 'EasyApache' started by roddy, Jun 28, 2017.

  1. roddy

    roddy Member

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    Hi Guys,

    I'm getting an error I haven't seen before. I migrated accounts from an EA3 cPanel + Cloudlinux, to a EA4 cPanel + Cloudlinux server.

    The site is getting a 500 error and I'm seeing this in the apache error log:

    Code:
    [Wed Jun 28 06:43:37.058353 2017] [:error] [pid 9461:tid 140354087020288] [client 180.92.193.94:49915] SoftException in Application.cpp:624: Could not execute script "/home/oldtechnosource/public_html/index.php"
    [Wed Jun 28 06:43:37.058507 2017] [:error] [pid 9461:tid 140354087020288] [client 180.92.193.94:49915] Caused by SystemException in API_Linux.cpp:458: execve() for program "/opt/cpanel/ea-php53/root/usr/bin/php-cgi" failed: Permission denied
    [Wed Jun 28 06:43:37.058597 2017] [core:error] [pid 9461:tid 140354087020288] [client 180.92.193.94:49915] End of script output before headers: index.php
    
    I've switched between Su_PHP and CGI and both don't work.

    I can get PHP to load the page by emulating the user on the command line with:
    cagefs_enter_user --root oldtechnosource php index.php
    And it produces output.

    I read this post but it's suggestions didn't work:
    SoftException in Application.cpp:604: Could not execute script (path to php file)

    Any ideas?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you run the "yum update" command to verify all of your EA4 and CloudLinux packages are updated?

    Thank you.
     
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  3. roddy

    roddy Member

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    Hi Michael,

    Certainly, here you go:

    Code:
     [root@sau-0c7f7-cs ~]# yum update
    Loaded plugins: fastestmirror, rhnplugin, universal-hooks
    This system is receiving updates from CLN.
    Loading mirror speeds from cached hostfile
     * cpanel-addons-production-feed: 27.50.85.8
     * cloudlinux-x86_64-server-7: cl-mirror.umbrellar.nz
     * epel: epel.mirror.digitalpacific.com.au
    No packages marked for update 
    I also ran yum repolist if that helps:

    Code:
     [root@sau-0c7f7-cs ~]# yum repolist
    Loaded plugins: fastestmirror, rhnplugin, universal-hooks
    This system is receiving updates from CLN.
    Loading mirror speeds from cached hostfile
     * cpanel-addons-production-feed: 27.50.85.8
     * cloudlinux-x86_64-server-7: cl-mirror.umbrellar.nz
     * epel: mirror.nsw.coloau.com.au
    repo id                                                                                                    repo name                                                                                                            status
    cpanel-addons-production-feed/7/x86_64                                                                      cPanel Addons Production Feed                                                                                                16
    cl-ea4/7/x86_64                                                                                             CloudLinux 7 EasyApache4                                                                                                  4,501
    cloudlinux-imunify360/7/x86_64                                                                              CloudLinux-7 - Imunify360                                                                                                   276
    cloudlinux-x86_64-server-7                                                                                  CloudLinux Server 7 x86_64                                                                                           31,898+282
    cpanel-plugins                                                                                              cPanel Plugins project (CentOS 7)                                                                                            77
    epel/x86_64                                                                                                 Extra Packages for Enterprise Linux 7 - x86_64                                                                       11,066+789
    puppetlabs-pc1/x86_64                                                                                       Puppet Labs PC1 Repository el 7 - x86_64                                                                                    125
    r1soft/x86_64                                                                                               R1Soft Repository Server                                                                                                     23
    repolist: 47,982
    
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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  5. roddy

    roddy Member

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    Hey Michael,

    No worries, I've submitted a ticket now :)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like the issue stemmed from an incorrect fs.symlinkown_gid value on the system. Updating the value to "99" in the /etc/sysctl.conf file and then executing the "sysctl -p" command addressed the issue.

    Thank you.
     
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