Some accounts can't access cPanel

Mounir M

Registered
Apr 9, 2017
1
0
1
France
cPanel Access Level
Root Administrator
Hi,

Since few weeks i have complaines from some of my clients wich can't access their cpanels and/or webmails ( with valid logins ), and their number is increasing

When i try to acces by their logins i can see that, even when changing passwords in WHM, can't acces myself, only by root login

Others reported that they can(t access their webmails, even from cpanel / webmail link, message tellin wrong user or password ...

CSF and cPHulk OK, Ip's allowed

Any idea ???


Dedicated server ( CENTOS 6.9 x86_64 standard / WHM 62.0 (build 20)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Do you notice any output to /usr/local/cpanel/logs/login_log or /usr/local/cpanel/logs/error_log at the times when the login attempt fails?

Thank you.