some accounts not backed up

Make sure the partition where /backup directory is not full or didn't exceed its quota/disk usage.

 

You can change the domain name using modify an account in whm.

I have the same problem with some accounts not being backed up, these are accounts with - in the username.

example

username 123456 backs up fine
username 123-45 on same server will not backup as cpanel seems to see it as 12345 and that is already backed up.

there is no fix unless you change the username.

 

Not necessarily. I have seen so many clients with dash or hyphen in the username, yet the system backup their accounts. So, yours might be special case. Just in case you don't/can't find a solution yourself, you need to have a sys admin looking into this problem.

 

DO you by chance have them in your skip list?

Select Specific Users

 

Check your /etc/passwd file - all of it

You may find that somone has used the change user name / domain name feature and it's left you with an incomplete entry in /etc/passwd as follows

:x:32007:32008::/home/user:/usr/local/cpanel/bin/noshell

Note the user is missing from the beginning of the entry.

If you go a

# grep '^:x' /etc/passwd

or

# grep '^x' /etc/passwd

It should be easy to find if that is the problem and to correct it, just remove the entry and the corresponding broken entries from /etc/shadow and /etc/group

The backup script walks down /etc/passwd and if there are any errors ( as above), it won't be able to proceed any further. I have seen this a lot.