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Some customers cannot login to their cpanel

Discussion in 'General Discussion' started by hostultra, Feb 8, 2004.

  1. hostultra

    hostultra Well-Known Member

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    Since cpanel updated something (stable release) last week several customers cannot login to their cpanel.

    Error messages reported: invalid syntax error (generated by internet explorer) and the cpanel Access Denied error.
    However, when i try to login to the customers cpanel it works no problem.

    I think something cpanel changed in the way users login is responsible for this, causing problems with certain browser configurations.

    BTW. there is a bug in the new lost password function: it allows demo user to change password.
    Within hours of this cpanel update i had someone attempt to change my demo password, luckily it failed because i have the contact address set to my email and the /home/demo directory chattr +i
     
  2. PWSowner

    PWSowner Well-Known Member

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    Sounds like you were hit with an incomplete update. See this thread or this thread.

    You will need to delete the /usr/local/cpanel/cpanel file and then do the cpanel update.

    rm -f /usr/local/cpanel/cpanel
    /scripts/upcp

    I'd suggest switching to release updates first. It's likely safer.
     
  3. hostultra

    hostultra Well-Known Member

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    I already seen the thread.
    This problem is not a incomplete update.
    Its been happening before the incomplete update thing started.

    I already have updates set to stable, which is safer then release.
     
  4. dgbaker

    dgbaker Well-Known Member
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    Not always, for example we run edge on most servers and any issues that have arisen have been corrected usually in no more than 24 hours.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I had one that had a problem the last week or so, I was stumped. (so we waited it out for an update from cPanel) :)

    He's now back in and alls well.
     
  6. Dr. Bogger

    Dr. Bogger Well-Known Member

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    Are you tring to access cPanel by the URL: http://user:password@domain.com:2082 ?

    If so, IE now has a patch that disables that freature.

    Let me know if that is how you access your cpanel...
     
  7. bmcpanel

    bmcpanel Well-Known Member

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    I think you're on to the problem. I was thinking the same thing.
     
  8. NetPublicist

    NetPublicist Well-Known Member

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    I was using this URL for people to see the demo from my site:

    http://username:password@domain.com:2082/

    Now it's not working, your post explains why. Is there anyway around this "patch" of Microsoft's?
     
  9. NetPublicist

    NetPublicist Well-Known Member

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    It works in every version of Windows, except for XP.
     
  10. ToddW

    ToddW Well-Known Member

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    It was disabled for security reasons why try to open the hole again ;)
     
  11. NetPublicist

    NetPublicist Well-Known Member

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    If it works with every other version of windows, you would think that they could make it work with XP.
     
  12. ToddW

    ToddW Well-Known Member

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    It's not CPanel. It's Windows IE, if someone updated to security patch then they can't login with username:pw it doesn't amtter waht OS.

    You can disable it, if you really really want to open a security hole...
     
  13. NetPublicist

    NetPublicist Well-Known Member

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    Thanks for the update, I will let my customers know.
     
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