Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Some email missing after restoring from backup

Discussion in 'E-mail Discussion' started by Med Gharib, Mar 5, 2019.

  1. Med Gharib

    Med Gharib Registered

    Joined:
    Mar 5, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    France
    cPanel Access Level:
    Website Owner
    Hi,

    I accidentally deleted all the emails from an account. My host sent me a full backup that I extracted on my computer. I transferred by FTP the account folder which is under homedir/mail / domain.tld /
    When I went to check in the webmail, I found the emails sent but none of the emails received.

    Was the backup I received incomplete or i didn't rasturation properly?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,968
    Likes Received:
    2,119
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Med Gharib

    Med Gharib Registered

    Joined:
    Mar 5, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    France
    cPanel Access Level:
    Website Owner
    Hello,

    Under mail folder i find 2 folders:

    mydomain.tld
    tmp

    Under mydomain.tld folder i find:
    account (account is the name of the adress mail "account@mydomain.tld"

    Under account folder i find these folders:
    .Apple Mail To Do
    .Archive
    .Drafts
    .Notes
    .Sent
    .Trash
    tmp

    then these files:
    dovecot.index
    dovecot.list.index
    dovecot.mailbox
    dovecot-acl-list
    dovecot-quota
    dovecot-uidlist
    dovecot-uidvalidity.57de83ce

    Thank you
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,968
    Likes Received:
    2,119
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Med Gharib,

    It looks like the "cur" folder is missing, and that's where the delivered email is stored. I recommend asking your provider to verify if the backup archive was generated after the date/time you accidentally deleted the emails, and if so, to check if an older backup is available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice