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Some email missing after restoring from backup

Discussion in 'E-mail Discussion' started by Med Gharib, Mar 5, 2019.

  1. Med Gharib

    Med Gharib Registered

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    Hi,

    I accidentally deleted all the emails from an account. My host sent me a full backup that I extracted on my computer. I transferred by FTP the account folder which is under homedir/mail / domain.tld /
    When I went to check in the webmail, I found the emails sent but none of the emails received.

    Was the backup I received incomplete or i didn't rasturation properly?

    Thank you
     
    #1 Med Gharib, Mar 5, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #2 cPanelMichael, Mar 5, 2019
  3. Med Gharib

    Med Gharib Registered

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    Hello,

    Under mail folder i find 2 folders:

    mydomain.tld
    tmp

    Under mydomain.tld folder i find:
    account (account is the name of the adress mail "[email protected]"

    Under account folder i find these folders:
    .Apple Mail To Do
    .Archive
    .Drafts
    .Notes
    .Sent
    .Trash
    tmp

    then these files:
    dovecot.index
    dovecot.list.index
    dovecot.mailbox
    dovecot-acl-list
    dovecot-quota
    dovecot-uidlist
    dovecot-uidvalidity.57de83ce

    Thank you
     
    #3 Med Gharib, Mar 5, 2019
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Med Gharib,

    It looks like the "cur" folder is missing, and that's where the delivered email is stored. I recommend asking your provider to verify if the backup archive was generated after the date/time you accidentally deleted the emails, and if so, to check if an older backup is available.

    Thank you.
     
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    #4 cPanelMichael, Mar 6, 2019
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