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Some emails don't get forwarded, some do

Discussion in 'E-mail Discussion' started by BarbM, Apr 22, 2019.

  1. BarbM

    BarbM Registered

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    Hi,

    I set up a forwarder in my cPanel Webmail to forward all emails from Webmail to my Yahoo mail. However, some emails don't get fowarded (and I don't receive a failed delivery or bounce notification) while most of them do.
    What I've noticed so far is that emails from Gmail and Yahoo accounts don't get forwarded while all other emails do. I asked a friend to send me an email from both, Yahoo and Gmail and none of them got forwarded and all other emails from other people sent from Gmail account weren't forwared either.

    Can anyone tell me what can I do to solve this?

    Thank you & kind regards,
    Barbara
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    You'll have to contact your hosting provider. The most likely scenario is that those services are blocking the IP for the server your site is on.
     
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  3. BarbM

    BarbM Registered

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    If this was the case, wouldn't it also mean that when I send emails directly from Webmail to Yahoo and Gmail, the person wouldn't receive them? People do receive my emails from Webmail to Yahoo and Gmail. It's just that Webmail doesn't seem to forward the emails I receive, or if it does, they never arrive.
     
  4. GOT

    GOT Get Proactive! PartnerNOC

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    That is likely true. Your provider would need to search the mail logs for a couple of particular examples to see why exactly they are not getting there.
     
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  5. BarbM

    BarbM Registered

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    Ok, thank you, I'll get in touch with them.
     
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  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Let us know if we can be of any assistance once that is complete.
     
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  7. BarbM

    BarbM Registered

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    Now it seems to be working again for some reason, after months of not working and without me or my provider changing anything. I'll ask the provider to check if it starts happening again. Thank you for all the replies and suggestions.
     
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