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Some emails frozen when sended with phpmail to a especific account...

Discussion in 'E-mail Discussions' started by infinityl, Jan 20, 2012.

  1. infinityl

    infinityl Active Member

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    Some emails frozen when sended with phpmail to an especific account...

    Hi all... first... sorry for my bad english!

    Some info:
    I have a account in my server, and the mail service is provided by another machine, mx like that:
    0 mail.eurocapitalsf.com 91.121.210.49
    10 smtp.eurocapitalsf.com 91.121.210.49
    20 pop3.eurocapitalsf.com 91.121.210.49
    30 pop.eurocapitalsf.com 91.121.210.49

    i have and formail php script in that account in my machine that works sending to mails without problems...
    but if i config it to send to miguel@eurocapitalsf.com it freezes the email... i try to send to another domains and it works ok.... if i send a mail from a domain in my machine or another email to that mail it works...

    The queue:
    Code:
    1RnrNF-0002s7-JR
    eurocapi@ks312138.kimsufi.com 542 22h UnFreeze Deliver Now
    miguel@eurocapitalsf.com
    1RoBEW-0004Ne-Oj
    eurocapi@ks312138.kimsufi.com 587 60m UnFreeze Deliver Now
    miguel@eurocapitalsf.com
    1RoBON-0006xZ-OM
    eurocapi@ks312138.kimsufi.com 547 50m UnFreeze Deliver Now
    miguel@eurocapitalsf.com
    1RoBP6-00078z-3v
    eurocapi@ks312138.kimsufi.com 528 49m UnFreeze Deliver Now
    miguel@eurocapitalsf.com
    1RoBZn-0001NK-P3
    eurocapi@ks312138.kimsufi.com 538 38m UnFreeze Deliver Now
    miguel@eurocapitalsf.com
    1RoBa4-0001RP-Jz
    eurocapi@ks312138.kimsufi.com 559 38m UnFreeze Deliver Now
    miguel@eurocapitalsf.com

    And one of the test emails:
    Code:
    Delete Message | Deliver Message Now | Return to Mail Queue
    
    1RoCFj-0004Ia-1o-H
    eurocapi 945 32002
    <eurocapi@ks312138.kimsufi.com>
    1327057407 0
    -ident eurocapi
    -received_protocol local
    -body_linecount 4
    -max_received_linelength 48
    -auth_id eurocapi
    -auth_sender eurocapi@ks312138.kimsufi.com
    -allow_unqualified_recipient
    -allow_unqualified_sender
    -frozen 1327057407
    -local
    XX
    1
    miguel@eurocapitalsf.com
    
    204P Received: from eurocapi by ks312138.kimsufi.com with local (Exim 4.69)
    	(envelope-from <eurocapi@ks312138.kimsufi.com>)
    	id 1RoCFj-0004Ia-1o
    	for miguel@eurocapitalsf.com; Fri, 20 Jan 2012 12:03:27 +0100
    029T To: miguel@eurocapitalsf.com
    049  Subject: Formulario de contacto de Eurocapitalsf
    033F From: equipo.rojo.3@soluntia.com
    053I Message-Id: <E1RoCFj-0004Ia-1o@ks312138.kimsufi.com>
    041S Sender:  <eurocapi@ks312138.kimsufi.com>
    038  Date: Fri, 20 Jan 2012 12:03:27 +0100
    
    Thanks you very much! :)
    Any ideas???
     
    #1 infinityl, Jan 20, 2012
    Last edited: Jan 20, 2012
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Check to see if the domain name is in the /etc/remotedomains file:

    Code:
    # grep domain.com /etc/remotedomains
    If it's not listed in this file, edit the DNS Zone for this domain name via:

    "WHM >> DNS Functions >> Edit DNS Zone"

    Ensure the "Email Routing" option at the bottom is set to "Automatically Detect Configuration".

    Thank you.
     
  3. infinityl

    infinityl Active Member

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    Hi!! Thanks for the quick reply!! :)

    [root@ks312138 ~]# grep eurocapitalsf.com /etc/remotedomains
    eurocapitalsf.com

    I had it set to:
    Remote Mail Exchanger more

    Because in the past if i set it to "Automatically Detect Configuration" in others domains hosped in my server, but the mx - email set to gmail... all the others domains hosped in my server try to deliver the emails local and the emails dont go "outside".

    any ideas???
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    We aren't actually being shown the reason the email is frozen in the queue. What is the error message it shows in exim_mainlog for why it isn't delivering?

    Code:
    exigrep miguel@eurocapitalsf.com /var/log/exim_mainlog
     
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