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Some icons missing after upgrade to 11.52

Discussion in 'User Experience' started by snewton, Oct 14, 2015.

  1. snewton

    snewton Member

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    After upgrading to 11.52, I found that the following icons are missing in Paper Lantern:

    All CloudFlare icons

    In Software:

    Softaculous Auto Installer
    Select PHP Version

    I've tried running:

    /scripts/upcp --force
    /usr/local/cpanel/bin/rebuild_sprites

    I've also tried reinstalling CloudFlare and Softaculous as well.

    No luck :(

    Anyone else having this issue?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Yes. Those are 3rd party scripts that get updated when the 3rd party that owns them updates things on their end to work with cPanel.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    What method did you use to reinstall those applications? For instance, CloudFlare offers installation instructions at:

    cloudflare/CloudFlare-CPanel · GitHub

    You may want to try uninstalling and installing the applications to see if that makes a difference, or consult with the providers of these applications.

    Thank you.
     
  4. MediaServe

    MediaServe Well-Known Member
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    What exactly is this issue here? I have several third party add ons with missing icons in paper lantern now. The third party plugins that have no icons are:

    cPremote Backup Management
    Auto install SSL (from thesslstore.com)
    Select PHP Version (from CloudLinux)
    Site Builder (from Site.pro)
    Softaculous Apps Installer

    Is there something the vendors of these plugins are required to change to be compatible with the late paper lantern?
     
  5. wintech2003

    wintech2003 Member
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    Same here. Pretty much whatever custom Plugin I have installed, is missing it's icons after upgrading to v11.52
    • CloudFlare
    • Softaculous
    • CloudLinux's "Select PHP Version"
    • SpamExperts
    • Remote MX Wizard
    I've tried to reinstall the CloudFlare plugin and found the following errors:
    Code:
    info [install_plugin] Installing to paper_lantern
    warn [install_plugin] An error occoured will loading the theme DynamicUI: The configuration entry with “id” of “lverubysel” lacks the required parameter “name”.
    info [install_plugin] Running sprite_generator
    warn [install_plugin] sprite_generator returned a non-zero exit code, your icon may or may not appear.
    
    and

    Code:
    The configuration entry with “id” of “lverubysel” lacks the required parameter “name”.
    at /usr/local/cpanel/Cpanel/Exception.pm line 151.
    Cpanel::Exception::new("Cpanel::Exception::MissingParameter", "The configuration entry with \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} of \x{e2}\x{80}\x{9c}[_2]\x{e2}\x{80}\x{9d} lacks t"..., ARRAY(0x17de098)) called at /usr/local/cpanel/Cpanel/Exception.pm line 57
    Cpanel::Exception::create("MissingParameter", "The configuration entry with \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} of \x{e2}\x{80}\x{9c}[_2]\x{e2}\x{80}\x{9d} lacks t"..., ARRAY(0x17de098)) called at /usr/local/cpanel/Cpanel/Themes/Assets/Base.pm line 44
    Cpanel::Themes::Assets::Base::new("Cpanel::Themes::Assets::Link", "icon", "/usr/local/cpanel/base/frontend/paper_lantern/styled/basic/ic"..., "id", "lverubysel") called at /usr/local/cpanel/Cpanel/Themes/Serializer/DynamicUI.pm line 194
    Cpanel::Themes::Serializer::DynamicUI::_dui2link(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460), HASH(0x179f610)) called at /usr/local/cpanel/Cpanel/Themes/Serializer/DynamicUI.pm line 62
    Cpanel::Themes::Serializer::DynamicUI::build_data_tables(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460)) called at /usr/local/cpanel/Cpanel/Themes/Serializer/Base.pm line 88
    Cpanel::Themes::Serializer::Base::links(Cpanel::Themes::Serializer::DynamicUI=HASH(0x15d9460)) called at /usr/local/cpanel/bin/sprite_generator line 170
    Cpanel::Bin::SpriteGenerator::_run_new_sprite_generator(HASH(0x9cd380)) called at /usr/local/cpanel/bin/sprite_generator line 118
    Cpanel::Bin::SpriteGenerator::run(1444873713) called at /usr/local/cpanel/bin/sprite_generator line 9
    
    Above icons work fine on servers that haven't been upgraded to v11.52 yet.

    Regards,
    - G.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case CPANEL-2007 is open to address the issue where third-party icons are missing from the Paper Lantern theme after updating to cPanel version 11.52. This is discussed in the following thread:

    Is sprite_generator broken in cPanel 11.52?

    Thank you.
     
  7. CBG

    CBG Member

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    Hi,

    We are missing the below icons and running cPanel 11.52.0 (Build 17)
    R1Soft, Installatron and Select PHP Version (CloudLinux)
     
  8. elialum

    elialum Member

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    This was already reported by us to cPanel (CASE-800), 4 months ago when version 11.52 was still on EDGE.
    We are keep getting responses that they can't find / replicate the problem (we are still getting same response...)

    :(
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That case (CASE-800) is for a custom plugin, and not related to CASE-2007, AFAIK.
     
  10. elialum

    elialum Member

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    True, we reported this for our "BackupManager" plugin. But Icons from these plugins as well are not working -

    (as reported by @wintech2003)
    • CloudFlare
    • Softaculous
    • CloudLinux's "Select PHP Version"
    • SpamExperts
    • Remote MX Wizardd
    ..these are also custom plugins, AFAIK.

    So as it looks, all custom plugins cannot generate icons (SPRITE) on registration, perhaps (not verified yet) only on CloudLinux systems.

    Eli.
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    From the recent Softaculous updates notes:
    I can confirm that in 11.52.0 (build 17) I have Softaculous and CloudFlare icons working as expected as of this morning. That's not to say that CASE-2007 is resolved, it's not.
     
  12. elialum

    elialum Member

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    cPanel 11.52.0 (build 17) with CloudLinux

    - No Icons for softaculous (v4.6.7)
    - No icons for cloudflare
    - No icons for Jetserver BackupManager

    All are working well on a non-cloudlinux server (just verified).
     

    Attached Files:

  13. urgido

    urgido Well-Known Member

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    any updated?
     
  14. hostdog.gr

    hostdog.gr Registered

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    Our workaround for this
    ( The configuration entry with “id” of “lverubysel” lacks the required parameter “name”. ) error during /usr/local/cpanel/bin/sprite_generator

    Was to disable via WHM LVE management the following options:
    Hide Ruby App in web-interface
    Hide Python App in web-interface

    Then run again: /usr/local/cpanel/bin/sprite_generator which produced no errors, then you can re-hide Ruby/Python App if you wish.
     
  15. amin alnasra

    amin alnasra Registered

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    Thank you it works for me <3
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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    A resolution associated with case CPANEL-2007 is scheduled for inclusion with a future version of cPanel version 11.52, however there's no specific time frame available at this time. You can monitor our change log for this case number:

    11.52 Change Log - Documentation - cPanel Documentation

    Thank you.
     
  17. ChadTaylor

    ChadTaylor Registered

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    Pretty much I am facing same issue as well, Tried some methods but still no Luck :( Is their any option we can take help from Live support? If yes Please share.

    Regards
    - Removed -
     
    #17 ChadTaylor, Nov 3, 2015
    Last edited by a moderator: Nov 3, 2015
  18. CBG

    CBG Member

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    hostdog.gr workaround worked for me.
     
  19. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    A resolution is included with cPanel version 11.52.0.21:

    Fixed case CPANEL-2007: Handle "skipobj" lines in the dynamicui files.

    Feel free to let us know if the issue persists after updating cPanel.

    Thank you.
     
  20. 4u123

    4u123 Well-Known Member
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    Exactly the same problem on version 54 now. All those same icons missing from paper lantern.
     
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