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Some users can't create mail accounts.

Discussion in 'E-mail Discussions' started by cothrun, Jul 17, 2004.

  1. cothrun

    cothrun Member

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    I've got an account that can't create mail accounts. I've tried in cpanel and with /scripts/addpop. The folders and inbox files are getting created in /home/username and permissions appear to be correct.

    Other accounts can create new mail accounts without a problem.

    WHM 9.4.0 cPanel 9.4.1-R55
    RedHat 9 - WHM X v3.1.0

    any pointers on troubleshooting this? Has anyone else seen this kind of behavior?
     
  2. mickalo

    mickalo Well-Known Member

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    couple of things to check, they haven't exceeded their alloted disc quota, and when the account was created, they have the ability to create POP accounts.

    Mickalo
     
  3. cothrun

    cothrun Member

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    I fixed it.

    The account was well under its disk space limits but had nearly 500 MB of spam in the default mail account. Removing this fixed the problem.

    Thanks for the suggestion.
     
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