Somebody please ... its screwed up

[sanjaypande]

The lasted upgrade has literally FUBARed the server. Exim is toast, reverse DNS is not working and I can't even ping anything.

The only thing thats working is Apache and luckily the sites are up.

Is there a way to go back to the previous version of the software. Please please help if someone has any clue.

Thanks In Advance

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[infinityws]

What version are you running? Stable, release, edge? 5, 6?

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[vishal]

Originally posted by sanjaypande
The lasted upgrade has literally FUBARed the server. Exim is toast, reverse DNS is not working and I can't even ping anything.

The only thing thats working is Apache and luckily the sites are up.

Is there a way to go back to the previous version of the software. Please please help if someone has any clue.

Thanks In Advance

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Have u checked the logs ? I suppose there is no way to de-grade WHM/CPanel infact you can change to Edge,Release or Stable and upgarde to it.

Hope this helps!

Regards,

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[sanjaypande]

Stable 6.4.2-R47

It was supposed to have fixed some vulnerabilities. However, it has screwed up too many things. Also the WHM news is only junk characters inspite of repetitive reloads. How can I get news, if the server can't even ping other sites?

I have tried numerous things, but to no avail.

Now the latest problem when trying to send e-mail is

"There was an error sending your message: sendmail [/usr/sbin/sendmail] not executable"

I thought we were using Exim, which btw is fried and refuses to start now.

I really need some constructive suggestions.

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[casey]

Why don't you upgrade to edge and see what happens? It can't get any worse, right?

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[sanjaypande]

Need more info than that

Originally posted by casey
Why don't you upgrade to edge and see what happens? It can't get any worse, right?

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How exactly do you upgrade if you can't ping cpanel.net and the main WHM news screen displays junk characters, so there is no clickable link as well.

I am assuming one of the scripts, probably /scripts/updatenow ... That also needs to contact cpanel.net and it can't

This is what I get

[email protected] [/scripts]# ./updatenow
rsync: getaddrinfo: rsync.cpanel.net 873: No address associated with hostname
rsync error: error in socket IO (code 10) at clientserver.c(89)

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[tAzMaNiAc]

What kind of system is yours? RH?

I Upgraded to all the versions, and never had a problem like yours. In fact I'm at Edge 63.. (6.4.2) and running Mandrake 9.

Geez.

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[infinityws]

Well have you submitted a ticket yet?

Maybe your hard drive got corrupted some how. Anyways, can you not reinstall cpanel? Or reformat and reinstall your system?

(you do have another hard drive with backups right?)

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[craven de kere]

I have the same problem with the same release. It can't get the files from cpanel.net

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[X-Istencedotcom]

That sucks ass.

Okay lets go over some basic stuff, like you said apache is still up.

Create a backup of all the home dirs, and download it.

Then look for your startup scripts, see if you can get bind going again. If not, look for resolv.conf and edit the IP's in there to some reliable servers that you trust, and then try to "dig cpanel.net" if it works, goto /scripts and do a ./updatenow. Pray and hope it works

If still not working, check the output of ifconfig -a. It should give you some info about your adapters and if they are still up.

If any of em say down, you got a problem, as long as one is still up ( Should be since apache still is accesible ). Download the latest stuff from cPanel, layer 1 i think it is, and upload to your server thru SFTP ( FTP over SSH ), and then execute the stuff as if you were instlalling a totally new version of cPanel on a clean server.

If that all goes well, check up on the running processes, and that whm is running.

If not, ask your host/person that sold you the dedicated to reformat and reinstall everything, then put the backup of the home dirs you made back on the server, and get everything working like before again.

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[cPanelNick]

Actually you may have one of our dns servers in your /etc/resolv.conf which is down at the moment. You should properly setup your resolv.conf so thing will resolve.

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[craven de kere]

bdraco,

Is that why cpanel upgrades are not available? Because I am eager to upgrade my box as the version of whm and cpanel that my box upgraded to had broken just about everything.

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[cPanelNick]

Originally posted by craven de kere
bdraco,

Is that why cpanel upgrades are not available? Because I am eager to upgrade my box as the version of whm and cpanel that my box upgraded to had broken just about everything.

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It may be the issue.. I cannot tell for sure with looking at it, but you should update your resolv.conf asap.

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[craven de kere]

I have checked my resolv.conf it is pointing at my host's nameserver IPs.

Everything on my server works except for emails not being delivered and cpanel updates not working.

Any ideas? I would like to upgrade to a version that works as no emails are being delivered to domains outside of my server.

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[craven de kere]

No I do not have a firewall.

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[craven de kere]

Just checking in, has anyone come up with a fix yet?

My server is still maimed and my NOC is about to ditch cpanel because of this.

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[tAzMaNiAc]

Originally posted by craven de kere
Just checking in, has anyone come up with a fix yet?

My server is still maimed and my NOC is about to ditch cpanel because of this.

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Check that you actually can traceroute to layer1.cpanel.net. Can you do that from the shell?

If you can, then the command should have worked. What is the error exactly?

Brenden

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