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Something happened 3 weeks ago...

Discussion in 'General Discussion' started by hostsussex, Jun 18, 2006.

  1. hostsussex

    hostsussex Registered

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    A client of mine uses Soholaunch which he installed through Fantastico some time ago. About 3 weeks ago, it totally stopped working. Giving an internal error 500.

    I have tried resetting all of the permissions (755 for dirs, 644 for files) and it still doesn't work. If I install Soholaunch fresh from Fantastico, it doesn't work either, however, if I set the dir permissions to 755 and the file permissions to 644, it kind of works ok (at least I can access the admin backend).

    But this doesn't resolve why it happened 3 weeks ago. It just stopped, and we have been unable to deal with this since. Client is tearing their hair out (as you would expect)

    If I try to change the file permissions through the file manager within the clients' cPanel, it gives the following error "[a fatal error or timeout occurred while processing this directive]", it also cannot be changed via FTP "bad descriptor".

    So.....client is reluctant to have his account nuked and start over - any ideas??
     
  2. jackie46

    jackie46 BANNED

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    Why dont you contact netenburg? What does this have to do with cPanel?
     
  3. AndyReed

    AndyReed Well-Known Member
    PartnerNOC

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    Is Phpsuexec enabled on your server? Any errors in the log files? Did you make any changes to the server causing Soholaunch to stop?
     
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  4. BW -Tim

    BW -Tim Well-Known Member

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    It doesn't really, but the people here are so friendly I'm sure they don't mind helping.
     
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  5. neonix

    neonix Well-Known Member

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    Just a thought...Did you add any modsecurity rule that may have caused Soholaunch to stop working?
     
  6. chirpy

    chirpy Well-Known Member

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    Actually, any fantastico related problems should be taken to their forums for support.
     
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