Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

something wrong accessing whm / webmail / cpanel

Discussion in 'E-mail Discussion' started by vii, Mar 24, 2011.

  1. vii

    vii Member

    Joined:
    Mar 23, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    51
    Hi!
    I've got a page that redirects to webmail - /http://webmail.webguru.ee ( the same as /http://webguru.ee/webmail or /http://webguru.ee:2095/)
    All seems to be fine in Mozilla & Chrome, but when I try to access using Opera (11.01-1190, Win32, Windows NT 6.1) there is only 33% of probability that page will open:D
    1st attempt - "The server requested a login authentication method that is not supported." Opera error message
    2st attempt - just a blank page, nothing more
    3rd attempt - all's fine, webmail login page appears

    And then the same again.

    So, I've made a short video describing the problem. (message in Opera is in Cyrillic and says about unsupported auth. method).
    YouTube - Problem with webmail (cPanel) login window

    Also, I would be very thankful if you'll try to open my webmail page and post the information about OS and browser.

    info:
    cPanel 11.28.87-RELEASE_51188 CENTOS 5.5 i686
     
    #1 vii, Mar 24, 2011
  2. vii

    vii Member

    Joined:
    Mar 23, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    51
    p.s. nothing abnormal in logs :(
     
    #2 vii, Mar 24, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Can you switch the text to english for Opera and provide the full results from what it says when it has the error page? Having a screen print just of that page in English would be dandy :) The youtube video basically is too small to view it, while a screen print (in English) would be larger and allow a person to focus on the page that does provide some type of error message.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelTristan, Mar 24, 2011
  4. vii

    vii Member

    Joined:
    Mar 23, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    51
    Yes, sure.
    Here it is.
    I personally believe it's opera's bug. But maybe it's my mistake?

    respond_screen.png
     
    #4 vii, Mar 24, 2011
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Do you happen to have either of the following set in WHM > Tweak Settings?

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelTristan, Mar 24, 2011
  6. vii

    vii Member

    Joined:
    Mar 23, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    51
    Require SSL - Off
    Always redirect to SSL - Off

    And the same error appears using SSL, for example https://webguru.ee:2096/
     
    #6 vii, Mar 24, 2011
    Last edited: Mar 24, 2011
  7. vii

    vii Member

    Joined:
    Mar 23, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    51
    Up.
    Someone?
     
    #7 vii, Apr 1, 2011
  8. MattLee

    MattLee BANNED

    Joined:
    Aug 26, 2009
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    56
    Hello Vii,

    Could you please confirm for me that you aren't behind some form of local proxy such as squid? The majority of reports I'm seeing with this problem and Opera are due to problems with the local network and not with the cPanel software itself.

    Have you tried accessing another cPanel server to see if the problem occurs on both servers? Have you tried on other computers or internet connections?

    You may want to submit a ticket with our support department regarding this issue so that we can fully test this issue and let you know if it's an issue that is limited to your specific server or if we're able to reproduce it on our test environments.

    Where should I go for support? - cPanel Inc.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 MattLee, Apr 4, 2011
  9. JamesOakley

    JamesOakley Well-Known Member

    Joined:
    Apr 15, 2011
    Messages:
    83
    Likes Received:
    2
    Trophy Points:
    58
    cPanel Access Level:
    Root Administrator
    Just to say that I have the same issue. Require SSL = checked. Always redirect to SSL = checked.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 JamesOakley, Sep 17, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - something wrong accessing
  1. ItsMattSon

    SOLVED Something went wrong while saving this configuration: Validate class not found from basename

    ItsMattSon, Jan 31, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    1,836
    cPanelMichael
    Feb 1, 2018
  2. vag mor

    Something changing sysctl.conf?

    vag mor, Mar 15, 2019 at 10:55 AM, in forum: General Discussion
    Replies:
    1
    Views:
    214
    cPanelLauren
    Mar 15, 2019 at 4:10 PM
  3. Johnny Patino

    Something downloads randomly

    Johnny Patino, Mar 8, 2019, in forum: Workarounds and Optimization
    Replies:
    6
    Views:
    130
    cPanelLauren
    Mar 11, 2019
  4. dmmedina74

    something is missing

    dmmedina74, Oct 2, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    192
    cPanelLauren
    Oct 3, 2018
  5. jfall123

    Something has been switching my dedicated IPs to shared lately..

    jfall123, Sep 26, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    421
    jfall123
    Sep 26, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice