'Sorry, the copy failed. Unable to find the cpanel user file'

Sykoi

Member
Oct 19, 2004
24
0
151
Urgently need help with a failed domain transfer.

I just got cPanel/WHM setup on my new VPS (Server), and have been transfering domains over to it from my old server... But I ran into a problem:
Attempting to login as eyesoute to (Took IP out) via ftp
Login ok
Uploading Htaccess
Uploading Wrapper
Uploading Dectector
Uploading Packager
Uploading Downloader
Uploading Killer
chmoding scripts
Found uid to be: (Took uid out)
Compiling wrapper
uploading wrapper
chmodding wrapper
Closing FTP Control
Packing Account using suexec method

Copying Reseller Config...Done
Copying SSL Certificates, CSRS, and Keys...Done
Copying Mail files....Done
Copying frontpage file....Done
Copying proftpd file....Done
Copying www logs.............
...............
...............
Done
Grabbing mysql dbs...Done
Grabbing mysql privs...Done
Copying mailman lists....Done
Copying mailman archives....Done
Copying homedir.............
...............
Done
Copying cpuser file.......Done
Copying crontab file.......Done
Copying quota info.......Done
Storing Subdomains....
Done
Storing Parked Domains....
Done
Storing Addon Domains....
Done
Copying password.......Done
Copying shell.......Done
pkgacctfile is: /tmp/cpmove-eyesoute.tar.gz
Creating Archive .............
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Done
FOUND MD5 to be : (Took the MD5 sums out)
md5sum is:
DOWNLOAD READY in /tmp/cpmove-eyesoute.tar.gz
Downloading Tarball
Removing Scripts using suexec method

UNLINKED
Checksum Matches!
pkgacctfile is: /home/cpmove-eyesoute.tar.gz
MOVE IS GOOD!
Extracting tarball....Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file
Extract Failed
Invalid Account

That is the error I get when I try to 'Copy an account from another server with account password'...

I tried making a new account and got 'Sorry, that domain is already setup (remove it from httpd.conf?)'; so I did just that - I removed it by hand from httpd.conf (It was NOT listed ANYWHERE; not in normal accounts, not in parked or sub domains - no where)... I tried creating the account again - it worked; I terminated it and tried to transfer again...


Same error!

Can someone please help me here? This is making me very angry.


Thanks, if someone can actually figure this out :rolleyes:
 
Last edited:

Sykoi

Member
Oct 19, 2004
24
0
151
Anyone? Someone? Please (Sorry for bump but I've been trying to fix this for 3 days and needed it up 4 days ago :mad: )
 

xgravity

Registered
Jan 14, 2004
3
0
151
any news on this? I get the same error.
 

rascal2trust

Active Member
Apr 28, 2003
43
0
156
This is Crap

I am having the same problem, am on the latest stable release. This crap is really getting old, this worked just fine on another server a couple of weeks ago.

These are backup files, and trying to restore them from shell, with the restore script does not work either, it creates a directory named just like the backup file.

I am getting so tired of all the goofy crap with cpanel that is supposed to work, but it does not.
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
cpmove-username.tar.gz

/scripts/restorepkg up2date
Searching /home....
Found cpmove-up2date.tar.gz !
Extracting tarball....
gzip: stdin: not in gzip format <--------- that seems to be the problem
/bin/tar: Child returned status 1
Extracting Domain....Done<br>
Sorry, the copy failed. Unable to find the cpanel user file
 

kris1351

Well-Known Member
Apr 18, 2003
963
0
166
Lewisville, Tx
The transfer feature has been broken for a couple of weeks now. In addition I see Cpanel spawning gzip processes that never die. We need a few updates to clean up problems caused in this last rush of updates.
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
The ticket is open now :eek:

I'll publish the result here as soon as the problem has been fixed.
 
Last edited:

alrock

Active Member
May 31, 2004
34
0
156
Anyone have a fix for this yet? I have a new reseller with about 150 accounts and we are having the same problem listed here when trying to use her backup tarball to restore the accounts on my server. If this can't be fixed, I am going to lose the customer. :mad:
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
Update cPanel to 9.9.8-EDGE_57
Try to move the accounts.
It should be successfully.
Finally update again to your current version.
 

paulm

Well-Known Member
Oct 13, 2003
60
0
156
deddy said:
Update cPanel to 9.9.8-EDGE_57
Try to move the accounts.
It should be successfully.
Finally update again to your current version.
I just tried this with 9.9.8-E114 and I am still getting the same error, does anyone have another fix?
 

deddy

Well-Known Member
Oct 13, 2003
145
1
168
Have you updated on both machines?
You should now update to 9.9.8-RELEASE_116 on both machines.
It is working here ;)
 

adamint

Member
Nov 28, 2004
13
0
151
ive been getting this but im hoping going to stable should help fix the problem, i upgraded to edge because a client wanted to use the auto phpbb install feature but wasnt expecting to get this problem :(

YAY while typing this message i was going back to WHM 9.9.7 cPanel 9.9.8-S6 and now my accounts are copying over again :)
 

bijo

Well-Known Member
Aug 21, 2004
475
0
166
India
Rename the file..

Hi guys,

I faced the same problem one month before. Copy the username.tar.gz file in to /home or /tmp directory and extract it. And check the name of new directory. if it is not same as the user name, rename the tar.gz file to directoryname.tar.gz and move it to the home dir.
then run
/scripts/restorepkg directoryname

Hope it will solve u r problem. If it will not solve your problem, create a the domain with same user name (directoryname) in whm and then run the scripts.

/scripts/restorepkg directoryname

Any way it solved my problem.

[But i know, This is not an exact method because one domain is OK but to create more then 100........]
 
Last edited:

ebradsha

Member
Sep 12, 2003
14
0
151
Any update on this issue? Perhaps a cPanel support staff member could shed some light on the issue? If any cPanel support staff is reading this, please check my ticket #83032 related to this issue, thanks.