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Spam Filters and russian (Cyrillic) characters

Discussion in 'E-mail Discussions' started by volos_86, Apr 2, 2012.

  1. volos_86

    volos_86 Registered

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    Hello,

    I’m using the last version of cPanel control panel. The problem is that it is processing filters with russian characters incorrectly. There was such topic on the forum earlier, but there were no responses:
    http://forums.cpanel.net/f43/spam-filters-144909.html

    I tried to configure it both by mail headers and by prescribing the words themselves in filters’ settings.

    The goal is not to filter out all messages with russian characters, but only by the given phrase in the subject line.

    Hope you will suggest any solution
    Thank you
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If you suspect this might be a product defect for the filters, can you please submit a bug report at http://go.cpanel.net/bugs or using the link for Bugs at the top of the forum? I cannot find any existing cases about Russian filters not functioning.
     
  3. volos_86

    volos_86 Registered

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    thanks

    ticket 2505774
     
  4. volos_86

    volos_86 Registered

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    hi

    We’ve talked to technical support in ticket. The problem was that subject line was entered in one encoding, while email had another encoding. For browser, server and filter – these are different encodings, while users see the same characters. To resolve this problem you should submit a filter in different encodings. For this while you submit a filter, switch to another encoding via your browser. For instance, in Firefox you can do it via:

    Firefox - wev developer - character encoding – and there choose the one you need.
     
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