Spam Report has extra newlines

We did a upcp on April 5, and since then our Spam/Ham Report has extra newlines in it. This results in the user seeing everything in the report after the first double newline, because the mail program thinks that's where the message starts.

I'd be delighted to know how to do one of the following:

1) Return the report to its original format
2) Disable the Ham Report, but not the Spam report
3) If neither 1) or 2) are possible, disable both the Ham and Spam report

Thanks
Mango

 

Bump please?

 

Solved it with instructions here: /http://divyakp.wordpress.com/2012/01/19/x-ham-report-in-cpanel/

 

I'd like to bump this thread in case anyone has a better solution. Sometimes the Subject: header is below the spam headers, isn't recognized by the email client, and the filters that work based on the Subject: header don't work.

If anyone could tell me how to return the Spam Report to the correct format, I would be delighted to know. For reference, this is what it looks like now. I need to remove the blank lines.

 

Bump

Is this issue isolated to my specific server, or are others experiencing the same thing?

 

That is a very good idea. Unfortunately, the two cPanel techs I dealt with, as well as a tech from my datacentre, did not know how to solve the problem.

I also had users with Outlook that reported the problem. I noticed the AVG Email Scanner doesn't correctly handle the headers, so if you use AVG Email Scanner in conjunction with any other mail program (such as Thunderbird), you will have issues.

I did find the solution on my own, and made it work with a hack via postupcp. I'll write it up later when I get the chance. It would be better if this was fixed permanently though.

 

Do you work for cPanel? The subject of the ticket is "SPAM/HAM report has extra newlines"; if you work for cPanel you can probably find it from that.

Here's the postupcp hack:
/http://www.toao.net/506-fixing-spamassassin-spamham-reports-on-cpanel-servers

 

The script doesn't attach anything; it corrects the report to remove the lines that are causing the problem. The end result is you should see the message normally in your mail program, and you can check the headers of the email if you do wish to see the report.

I hope it helps!

 

That may have solved the problem; I didn't try it. I thought downgrading everything on the server was an extreme solution.

 

In fact, AVG is actually performing as per the RFC. It isn't inserting the extra blank line; the blank line already exists. RFC2822 states "folding continuation lines cannot contain only white space" so AVG is assuming the blank line is the start of the message body. If AVG changed the behaviour, it wouldn't be to spec, so it will be interesting to see what they end up doing.

This means my post earlier in the thread where I said "AVG Email Scanner doesn't correctly handle the headers" was probably incorrect. In spite of the fact that the results aren't as expected, my interpretation is that AVG is working as it should be.