bpat1434

Well-Known Member
Oct 2, 2004
71
0
156
Columbia, MD
I currently have both in use on my personal email, and I can't get any emails from a specific domain. I've checked the BoxTrapper queue and it's empty, so it's not that. I've also checked the SpamAssassin spam folder, so it's not there.

The domain I can't get emails from is phpbuilder.com. I'm a moderator at a fairly active forum, so I kind of need the emails. I can't figure out why they're not being delivered, but other forums (RoundCube Forum, cPanel, Simple Machines) all are being received.

Did I miss something in the setup? I've whitelisted the email address the mail comes from, and still nothing.
 

thewebhosting

Well-Known Member
May 9, 2008
1,199
1
68
PTR record is missing for the mail server 63.236.73.209 of domain phpbuilder.com Please check if your mail server requires PTR record to receive emails.
 

rhenderson

Well-Known Member
Apr 21, 2005
778
2
168
Oklahoma
cPanel Access Level
Root Administrator
PTR record is missing for the mail server 63.236.73.209 of domain phpbuilder.com Please check if your mail server requires PTR record to receive emails.
That could cause some problems but....

10 www.phpbuilder.com. [TTL=518400] IP=63.236.73.209 [TTL=518400] [US]

www? as a mail server. Dnsreport cannot connect to www.phpbuilder.com via port 25. I would guess your DNS is wrong or port 25 is blocked, fix that first, then do as thewebhosting said and add RDNS for your mail server or you will have problems with alot of major email senders.