SpamAssassin set at -3.5. Hundreds of spam emails making it through every day.

lelandsd

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Oct 4, 2014
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I have set Spam Assassin at -3.5, against the suggestion by my hosting service that its too aggressive. I am still getting hundreds of Spam emails into my inbox - likely 5x or 6x the number that are getting routed into my Spam box. I am ready to move to another service that doesn't use SpamAssassin. Any last ideas on how I can make SpamAssassin actually work?
 

24x7server

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cPanelMichael

Administrator
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Apr 11, 2011
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Hello :)

Do you have root access to this server? If so, you can review some of the options on the following document that help prevent SPAM:

Exim Configuration Editor

Thank you.
 

lelandsd

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Oct 4, 2014
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Have you turned on your RBLs ?
Thanks for chiming in. I guess as a customer of my hosting provider, I do not have access to some of the configuration tools like RBL's. For configuring SpamAssassin, I have the option to whilelist_from and blacklist)from criteria, set the scoring thresholds, and assign scores to a given test. That's all I see in my configuration dashboard. Am I missing something?
 

cPanelMichael

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Apr 11, 2011
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You can not alter the RBL settings without root access. I suggest reporting the issue to your hosting provider so they can make some adjustments to help prevent SPAM.

Thank you.
 

lelandsd

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Oct 4, 2014
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Unfortunately my hosting provider has said they are no longer supporting "Web Hosting" customers and are focusing on streaming media clients. I have asked them for help but have gotten nowhere. Maybe that's the problem but I thought I would check anyway. Would anyone like to suggest a good web hosting provider? I have a small number of clients (10-20) that I would bring with me. Had a call with BlueHost (they are also a cPanel customer I believe) and they come recommended. Suggestions are welcomed.
 

cPanelMichael

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Apr 11, 2011
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You will likely find more reviews and user input on web hosting companies on a forum such as WebHostingTalk.

Thank you.