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SpamAssassin whitelisting appears to not work?

Discussion in 'E-mail Discussions' started by abletec, Dec 23, 2014.

  1. abletec

    abletec Registered

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    One of my clients has been getting a freight train load of spam. 1 of the things I needed to do in order to tame that is to whitelist domains from which he receives mail. So I whitelist *.bankdomainname.com in the 'Configure Spam Assassin' portion of CPanel. I would expect to see a USER_IN_WHITELIST in the email header, but it's not there, &, in fact, the email is redirected to the spam folder. This is occurring for more than 1 whitelisted domain.

    Anyone have any ideas as to what may be up?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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