Special characters not working - Migration Cari Net -> cPanel

Rafael Vidal

Member
Sep 1, 2013
5
0
1
cPanel Access Level
Website Owner
My website works pretty fine on the server it is right now.
It was built mainly in PHP and MySQL.
I'm migrating it from a server that uses Cari Net Panel to another one that uses CPanel. The problem is that when I send my website files and DB to the new server, my website loses special characters.

I have tried to import the DB in some ways (UTF -8, ISO 8859-1, Latin1, etc), but the problem stills. I can't figure out where the problem is neither how to fix it.

Here are the links for both (working and not working) tests.
Current server: (working fine)
New server: (special characters issue)


What should I look for? How can I fix it?


Current Server with Cari Net Panel
MySQL 4.0.18
PHP 4.3.10


New Server with CPanel
MySQL 5.1.70
PHP 5.2.17


Thank you
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
re: Special characters not working - Migration Cari Net -> cPanel

Hello :)

It's possible the differences between the PHP and MySQL versions are the cause of this issue. Is there is a newer version of the PHP script you are using that you can update to? Or, is there a specific character set requirement that is listed in the script's documentation?

Thank you.
 

Rafael Vidal

Member
Sep 1, 2013
5
0
1
cPanel Access Level
Website Owner
re: Special characters not working - Migration Cari Net -> cPanel

Hey Michael, you are right, it seems that the problem is the character set...

I have no idea on how to fix it. Some server side thing is making the declared character set (HTML) useless.

EDIT: I just realized that there is no problem with the DB so far. (displaying DB contents I mean)
 
Last edited:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
re: Special characters not working - Migration Cari Net -> cPanel

You may want to consult with the script developer to see if there are any specific server settings that you need to modify.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
re: Special characters not working - Migration Cari Net -> cPanel

Do you have root access to the server? If not, you may want to consult with your web hosting provider for assistance. Or, you may want to consult with the developer of the PHP script that you are using.

Thank you.
 

Rafael Vidal

Member
Sep 1, 2013
5
0
1
cPanel Access Level
Website Owner
re: Special characters not working - Migration Cari Net -> cPanel

I have talked to my hosting provider as it seems a configuration on their side is avoiding my client website to work properly.

Thank you mr. Michael, for your attention.
 

Rafael Vidal

Member
Sep 1, 2013
5
0
1
cPanel Access Level
Website Owner
re: Special characters not working - Migration Cari Net -> cPanel

Michael, I'm reporting this issue

Software error:

DBD::mysql::db do failed: UPDATE command denied to user 'support'@'208.74.125.35' for table 'users' at dologin.cgi line 90.
For help, please send mail to the webmaster ([email protected]), giving this error message and the time and date of the error.
I found this today when trying to access this page: https://tickets.cpanel.net/review/login.cgi