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Special FTP accounts in Name.com's cPanel

Discussion in 'General Discussion' started by lwc, Mar 24, 2011.

  1. lwc

    lwc Registered

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    Name.com's cPanel hosting has what they call "special" FTP accounts. One of them has the same password as cPanel itself so it can be reset by changing cPanel's password. But Name.com referred me here to find out how to reset the secondary "special" FTP account (which can only view logs). They said only you would know.

    Can you help?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please have them open up a ticket about this matter with us, since it would make no sense that this did not change when the cPanel password was changed for an account.
     
  3. lwc

    lwc Registered

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    Are you saying those two FTP accounts should share the same the password? What sense would that make?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Why wouldn't the log user files have the same password as the regular cPanel user? If you are talking about the logs that are associated with the cPanel user, it does make sense for them to have the same password as the cPanel user.

    Now, why would the logs for the cPanel user need to have a different password? Do cPanel users typically want to give out login details for people to read their logs unless the person reading the logs is the account owner already and, thus, using the same password as the cPanel user? I am uncertain why this wouldn't be the case that they share the same password.
     
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