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Specific IP blocked by CPHulk while whitelisted

Discussion in 'Security' started by jboyette36, Mar 3, 2015.

  1. jboyette36

    jboyette36 Registered

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    A specific IP (a client organization network IP) keeps getting a one day block from CPHulk (for SSH specifically) even though it is in the whitelist. If I "Clear data for all reports" or disable CPHulk, they can connect with SSH again, but neither of those is an acceptable long term solution. Any ideas on how a whitelisted IP can get blocked every couple days?
     
    #1 jboyette36, Mar 3, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #2 cPanelMichael, Mar 3, 2015
  3. jboyette36

    jboyette36 Registered

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    Thanks. I opened ticket 6180409
     
    #3 jboyette36, Mar 3, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    To update, the user has switched over to SSH keys instead of password authentication to verify if the issue persists.

    Thank you.
     
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    #4 cPanelMichael, Mar 5, 2015
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