Specific IP blocked by CPHulk while whitelisted

jboyette36

Registered
Mar 3, 2015
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cPanel Access Level
Website Owner
A specific IP (a client organization network IP) keeps getting a one day block from CPHulk (for SSH specifically) even though it is in the whitelist. If I "Clear data for all reports" or disable CPHulk, they can connect with SSH again, but neither of those is an acceptable long term solution. Any ideas on how a whitelisted IP can get blocked every couple days?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
To update, the user has switched over to SSH keys instead of password authentication to verify if the issue persists.

Thank you.