SPF Failed, Invalid HELO name

[keat63]

I've been sat awaiting an insurance document since Sunday, which never arrived.
So I had them send it to my Gmail account instead.

It arrived to my Gmail, and instantly I can see why it never arrived at my server.

Received-SPF: fail (google.com: domain of [email protected] does not designate 83.231.xx.xx as permitted sender) client-ip=83.231.xx.xx;


Now I have the IP, I can search my logs and see...

2016-08-01 10:29:26 H=evw3301508-pip.eu.xxxxx.net (evw3301508) [83.231.xxx.xx]:60023 rejected MAIL <[email protected]>: Access denied - Invalid HELO name (See RFC2821 4.1.1.1)

I'm guessing this is because my SPF is set to hard fail ???

 

[keat63]

I found this in EXIM config

Require RFC-compliant HELO [?]
Require incoming SMTP connections to send HELO conforming to internet standards (RFC2821 4.1.1.1)

Which is set to ON.

 

[cPanelMichael]

I found this in EXIM config

Require RFC-compliant HELO [?]
Require incoming SMTP connections to send HELO conforming to internet standards (RFC2821 4.1.1.1)

Which is set to ON.

Hello,

Yes, the output in your initial message suggests this option is the reason for the failure. Thank you for updating us with the outcome.

 

[keat63]

I've emailed the company in question informing them of their mis-configuration, whether or not they actually do anything remains to be seen.
I can't imagine that I'm the only person been sat waiting for a policy document to arrive.