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SPF Failed, Invalid HELO name

Discussion in 'E-mail Discussion' started by keat63, Aug 2, 2016.

  1. keat63

    keat63 Well-Known Member

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    I've been sat awaiting an insurance document since Sunday, which never arrived.
    So I had them send it to my Gmail account instead.

    It arrived to my Gmail, and instantly I can see why it never arrived at my server.

    Received-SPF: fail (google.com: domain of policyissue@xxxinsurance.com does not designate 83.231.xx.xx as permitted sender) client-ip=83.231.xx.xx;


    Now I have the IP, I can search my logs and see...

    2016-08-01 10:29:26 H=evw3301508-pip.eu.xxxxx.net (evw3301508) [83.231.xxx.xx]:60023 rejected MAIL <PolicyIssue@xxxInsurance.com>: Access denied - Invalid HELO name (See RFC2821 4.1.1.1)

    I'm guessing this is because my SPF is set to hard fail ???
     
    #1 keat63, Aug 2, 2016
    Last edited: Aug 2, 2016
  2. keat63

    keat63 Well-Known Member

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    I found this in EXIM config

    Require RFC-compliant HELO [?]
    Require incoming SMTP connections to send HELO conforming to internet standards (RFC2821 4.1.1.1)

    Which is set to ON.
     
    #2 keat63, Aug 2, 2016
    Last edited: Aug 2, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Yes, the output in your initial message suggests this option is the reason for the failure. Thank you for updating us with the outcome.
     
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  4. keat63

    keat63 Well-Known Member

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    I've emailed the company in question informing them of their mis-configuration, whether or not they actually do anything remains to be seen.
    I can't imagine that I'm the only person been sat waiting for a policy document to arrive.
     
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