SPF installation cause A records change

[atlanticomp]

Hi there !

We have a dedicated server (CLOUDLINUX 6.4 x86_64 standard) with WHM 11.36.1 (build 6).

When i tried to install SPF record on a domain (using command /usr/local/cpanel/bin/spf_installer username), it changes the A records to that main server IP address.

We have many domains that have WWW record pointing to other IP address than the main server.

How can we workaround this ?

Thanks & Regards !

Carlos

 

[cPanelMichael]

Hello

Could you describe the behavior you are experiencing a little more? Is the SPF record itself added with the wrong IP address, or is using the SPF installer actually modifying the primary "A" record for the domain name itself?

Thank you.

 

[atlanticomp]

Hello

Could you describe the behavior you are experiencing a little more? Is the SPF record itself added with the wrong IP address, or is using the SPF installer actually modifying the primary "A" record for the domain name itself?

Thank you.

Hi Michael !

It wasn't the SPF IP itselft but the primary A record for the domain itselft.

To be honest and because we have many accounts and don't know which of them have SPF records we have runned this command:

for user in `ls /var/cpanel/users`; do /usr/local/cpanel/bin/spf_installer $user; done

...and for DKIM we used:

for user in `ls /var/cpanel/users`; do /usr/local/cpanel/bin/dkim_keys_install $user; done

Then we noted some clients that only have a DNS parked domain redirecting to other servers, that A record was changed.

What could be the problem?

Regards!

Carlos

 

[cPanelMichael]

Could you open a support ticket so we can attempt to reproduce this behavior on your server? You can open a ticket via:

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[atlanticomp]

Ok, just posted.

The ticket number is: 4184487

 

[cPanelMichael]

To update, this issue was not reproducible. It appears it may have been related to previous DNS Zones that have since been manually overwritten during a restore by the provider.

Thank you.

 

[atlanticomp]

Yes Michael, i confirm it.

I tried again, and now it didn't happen.

Everything worked fine.

Thanks for your precious help !

Regards,

Carlos

 

[NaSRi]

What about New users ? Does it install for new cpanel accounts ?

 

[cPanelMichael]

What about New users ? Does it install for new cpanel accounts ?

Yes, in "WHM Home » Server Configuration » Tweak Settings", under the "Domains" tab, you can enable the following option:

"Enable SPF on domains for newly created accounts"

Thank you.