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SPF record does not display shared IP for reseller account.

Discussion in 'General Discussion' started by hatOFF, Jun 26, 2014.

  1. hatOFF

    hatOFF Registered

    Jun 26, 2014
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    I have dedicated an IP address to a reseller account, but each time he creates a new user account and he would like to tick the Enable the SPF record, it stands a wrong IP address (not the one that it is supposed to do).

    What I mean is, that the site will be created with the IP, but the SPF record will be

    Is this a bug?

    Please see the attached picture.

    reseller spf question.jpg
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    The SPF record configured by cPanel will use the main server IP address. This is by design. The use of "+a" and "+mx" in the SPF record accounts for the possibility the domain name is assigned a dedicated IP address.

    Thank you.
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