SPF record resetting every night

tbare

Member
Sep 1, 2013
6
0
1
cPanel Access Level
Root Administrator
Every morning, my SPF records are reset to default, and broken default at that.

I've had to reset my record to: "v=spf1 ip4:111.111.222.222 +a +mx ?all"

and every morning, it's set back to: "v=spf1 ip4:111.111.222.222 +a +mx + ?all" -- notice that plus sign before ?all -- obviously, SPAM filters don't like the broken SPF record, and i have to change it them back, and wait the ~4 horus before spam filters like me again....

Anybody else have this problem? Have a fix for it? This is getting rather obnoxious rather quickly.

Thanks
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
I don't know what is causing that, but you could try to change the record to:
"v=spf1 ip4:111.111.222.222 a mx ?all"
which means exactly the same as:
"v=spf1 ip4:111.111.222.222 +a +mx ?all"
 

tbare

Member
Sep 1, 2013
6
0
1
cPanel Access Level
Root Administrator
That's fine, but the point is that cPanel (or a cron job), is changing the records nightly -- I'll try taking the plus out of in front of the a and mx, but if it keeps changing, I'm at a loss...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

There was an internal case similar to this issue in the past, however a resolution was pushed out with cPanel version 11.38.1.2 (case number 60047). Could you let us know which version of cPanel is installed on your system?

Code:
cat /usr/local/cpanel/version
If it's the most recent version on your build tier, please open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

tbare

Member
Sep 1, 2013
6
0
1
cPanel Access Level
Root Administrator
Hello :)

There was an internal case similar to this issue in the past, however a resolution was pushed out with cPanel version 11.38.1.2 (case number 60047). Could you let us know which version of cPanel is installed on your system?

Code:
cat /usr/local/cpanel/version
I'm running 11.38.2.6, but last night, the SPF settings didn't force a reset. I'd say I'm probably just nuts, but it did happen the previous 5 days in a row...

I'll keep an eye, and if it happens again, I'll submit a ticket, and post back here as well, but until then, I don't know what to do (unless I can see when the last cron jobs happened -- if they didn't run last night for whatever reason, that could be why they didn't revert.)

Thanks.