Hello,
The strangest thing has been happening with both of my servers over the past few weeks and no seems to have any clue as to what the problem is. Both myself and my end users are having sporadic issues (which are becoming more frequent) connecting to cPanel, Webmail and WHM (only I am having issues with WHM as I am the owner of the business and no one else has access). It is very strange. If me or my clients attempt to connect to WHM, cPanel or Webmail at times, nothing happens and it just times out (we don't even get the login prompts). From my experience, after I close the Internet and start it back up repeatedly, it will eventually, miraculously connect without any problems. Also...this issue strictly associated with WHM, cPanel and Webmail. My end users websites themselves are working just fine and if they use something like Outlook for e-mail, they do not have any problems getting mail that way.
Just so you are aware, I have tried just about every troubleshooting option that has been thrown my way. I have verified that my IP is not being blocked by any kind of firewall, I have actually temporarily disabled my server's firewall to make sure that is not the issue, I have tried connecting by IP address and domain name, I have run traceroutes without any problems, and many other troubleshooting options and absolutely no one has a clue as to what is going on. Not my data center people, not my Sys Admins...no one. As you can imagine, my end users are getting very frustrated...as I am I.
Has anyone else experienced a similar problem? Is there ANYONE who could shed some light on this or give me some advice? I am desperate here. Thank you!
-TeamMediaMike
The strangest thing has been happening with both of my servers over the past few weeks and no seems to have any clue as to what the problem is. Both myself and my end users are having sporadic issues (which are becoming more frequent) connecting to cPanel, Webmail and WHM (only I am having issues with WHM as I am the owner of the business and no one else has access). It is very strange. If me or my clients attempt to connect to WHM, cPanel or Webmail at times, nothing happens and it just times out (we don't even get the login prompts). From my experience, after I close the Internet and start it back up repeatedly, it will eventually, miraculously connect without any problems. Also...this issue strictly associated with WHM, cPanel and Webmail. My end users websites themselves are working just fine and if they use something like Outlook for e-mail, they do not have any problems getting mail that way.
Just so you are aware, I have tried just about every troubleshooting option that has been thrown my way. I have verified that my IP is not being blocked by any kind of firewall, I have actually temporarily disabled my server's firewall to make sure that is not the issue, I have tried connecting by IP address and domain name, I have run traceroutes without any problems, and many other troubleshooting options and absolutely no one has a clue as to what is going on. Not my data center people, not my Sys Admins...no one. As you can imagine, my end users are getting very frustrated...as I am I.
Has anyone else experienced a similar problem? Is there ANYONE who could shed some light on this or give me some advice? I am desperate here. Thank you!
-TeamMediaMike