SOLVED sprite_generator error after update (plus all icons missing)

[vinko]

Hi,

upcp finished with "E Pre Maintenance ended, however it did not exit cleanly (256). Please check the logs for an indication of what happened" so I found the line in the log:

E    [/usr/local/cpanel/bin/sprite_generator] The “/usr/local/cpanel/bin/sprite_generator” command (process 12058) reported error number 255 when it ended.

so I tried running the command manually to see what happens:

# /usr/local/cpanel/bin/sprite_generator

no element found at line 1, column 0, byte 0 at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/XML/Parser.pm line 187.

Any will be very appreciated, right now cpanel (paper_lantern) is missing all icons...

 

[24x7server]

Hi,

Can you try manualling updating the cPanel forcefully?
# /scripts/upcp --force

 

[vinko]

Can you try manualling updating the cPanel forcefully?
# /scripts/upcp --force

Thanks for the answer!
Unfortunatelly, script finishes with the same notification and line in the update log:

[2018-04-24 12:39:29 +0200] E [/usr/local/cpanel/bin/sprite_generator] The “/usr/local/cpanel/bin/sprite_generator” command (process 9420) reported error number 255 when it ended.

 

[cPanelLauren]

Hi @vinko

Can you tell me what you get when you run the following command:

ls -lah /usr/local/cpanel/base/frontend/

I'm essentially looking for the paper_lantern related directory here.


Thank you,

 

[vinko]

Hi @vinko

Can you tell me what you get when you run the following command:

ls -lah /usr/local/cpanel/base/frontend/

I'm essentially looking for the paper_lantern related directory here.

Hi, this is the output:

# ls -lah /usr/local/cpanel/base/frontend/
total 60K
drwxr-xr-x  5 root root 4,0K Srp  6  2017 .
drwxr-xr-x 25 root root 4,0K Tra 23 23:13 ..
-rw-r--r--  1 root root 5,3K Srp 14  2016 delete.jpg
-rw-r--r--  1 root root  158 Srp 14  2016 disconnect.gif
-rw-r--r--  1 root root 1,1K Srp 14  2016 disconnect.jpg
-rw-r--r--  1 root root  560 Srp 14  2016 edit.jpg
-rw-r--r--  1 root root   34 Srp 14  2016 includes.html
drwxr-xr-x 75 root root 4,0K Tra 24 12:36 paper_lantern
-rw-r--r--  1 root root 1,2K Srp 14  2016 passwd.jpg
-rw-r--r--  1 root root 1,1K Srp 14  2016 webmail.jpg
drwxr-xr-x 75 root root 4,0K Tra  4  2017 x3
drwxr-xr-x 11 root root 4,0K Tra  4  2017 x3mail
-rw-r--r--  1 root root 3,9K Srp  6  2017 x3_redirect_index.html

 

[cPanelLauren]

Hello,

Thank you, for that. I was expecting paper_lantern not to be there with the error you're receiving. Have you made customizations to the theme? Either way, I 'd like to see if we can get in working order. Can you please try the following:

Move the theme related items:

mv /usr/local/cpanel/base/frontend{,.bk}

reinstall them:

/scripts/updatenow _static --sync

and then re-run the update:

/scripts/upcp --force

And please let us know the results

Thank you,

 

[vinko]

That fixed it, thank you very very much Lauren!

 

[cPanelLauren]

Awesome! I'm really happy to hear that! You're very welcome!


Thank you,

 

[cPanelMichael]

E [/usr/local/cpanel/bin/sprite_generator] The “/usr/local/cpanel/bin/sprite_generator” command (process 12058) reported error number 255 when it ended.

Hello,

If anyone using CloudLinux experiences the same issue and sees the above error message in the cPanel update log, note it's possible this relates to the following CloudLinux bug:

LVEMAN-1281: /usr/share/l.v.e-manager/cpanel/hooks/l.v.e-manager_postupcp_hook.sh does not now break dynamicui.conf.

It's fixed in their beta version of LVE Manager and should be released to the stable version soon:

Beta: LVE Manager updated

Thank you.