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SQL Backups are zero bytes

Discussion in 'Database Discussions' started by Asia Expat, Apr 22, 2008.

  1. Asia Expat

    Asia Expat Member

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    Hi,
    I hope you can help. I operate a forum and daily backups of the database are required.
    I am a new cPanel customer and I can't figure out what I am doing wrong... if I use the backup function in cPanel, it results in an instand download of zero bytes, even though the database is hundreds of megabytes.

    Is this a well known issue and if so, what is the solution?
     
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    Are you performing this action as the cPanel account user or as a reseller user?
     
  3. Asia Expat

    Asia Expat Member

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    As the WHM/server administrator.
     
  4. Asia Expat

    Asia Expat Member

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    Well, I guess you just identified the problem for me... I just tried it as the cPanel account user and it works properly now.
    It's an unusual quirk this... why would it not work for the server administrator?

    Thanks for you help BTW :)
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    Although the admin is logged into the user's cPanel account, the admin does not have access to the user's password, which is needed to interact with MySQL.
     
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