SQL database backup download from Cpanel

I have a user who is trying to download her mySQL database backups from the Backup section within Cpanel. All of her databases file there are only 153 bytes long, while her actual databases are anywhere from 100k - 35mb in size.

Any idea what is up? Backups of other client's mySQL backups appear to be okay but her's aren't. Running 8.5.3-S3.

Thanks,

Dale