andrew.n

Well-Known Member
Jun 9, 2020
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You are using wrong MySQL user/password credentials. You should double check the details. (its usually cpanelusername_databaseusername format).
 
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cPanelWilliam

Administrator
Staff member
Mar 13, 2018
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Hello!

As @andrew.n stated, this error can occur due to incorrect database credentials, but there are other potential causes, such as insufficient database grants. You can use the article below to verify that the database password is correct:

Access denied for user 'db_user'@'local'host' (using password: YES)

If the article still does not help, I recommend opening a ticket so our team can help point you in the right direction.