Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SquirrelMail blocking outgoing emails.

Discussion in 'E-mail Discussion' started by Vinayak, Feb 19, 2018.

Tags:
  1. Vinayak

    Vinayak Well-Known Member

    Joined:
    Jun 27, 2003
    Messages:
    275
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Bharat
    cPanel Access Level:
    Root Administrator
    As the title says, on one of my old server RoundCube/Horde, desktop based email clients all working fine. No issues in sending out or receiving emails.

    But, since last week, when trying to send email using SquirrelMail from any account/domain, it just says:

    No entry goes to /var/log/exim_mainlog, just plain simple reject.

    Any idea what could be wrong?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 Vinayak, Feb 19, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,755
    Likes Received:
    1,886
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    It looks like SpamAssassin is detecting the message you are attempting to send as SPAM and thus preventing the delivery attempt. This likely stems from the use of one of the two "Scan outgoing messages for spam and reject based" options under the "Apache SpamAssassin Options" tab in "WHM >> Exim Configuration Manager >> Basic Editor". Is the issue isolated to a single domain name, and if so, which TLD (e.g. com, net, org) is utilized by that domain name? Also, which version of cPanel is installed on this server? Is there any output to /var/log/maillog when this happens?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Feb 20, 2018
  3. Vinayak

    Vinayak Well-Known Member

    Joined:
    Jun 27, 2003
    Messages:
    275
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Bharat
    cPanel Access Level:
    Root Administrator
    CENTOS 6.9 standard v70.0.12
    No output to /var/log/maillog when this happens.
    No email get rejected when RoundCube/Horde/Outlook/ThunderBird or android/ios app is used.
    Happening on all accounts, irrespective of domain or TLD.
    It's just SquirrelMail that is affected.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Vinayak, Feb 20, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,755
    Likes Received:
    1,886
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Can you open a support ticket using the link in my signature so we can take a closer look at this?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 20, 2018
  5. Vinayak

    Vinayak Well-Known Member

    Joined:
    Jun 27, 2003
    Messages:
    275
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Bharat
    cPanel Access Level:
    Root Administrator
    It's gone with update to v70.0.16
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Vinayak, Feb 20, 2018
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,755
    Likes Received:
    1,886
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    I'm happy to see the issue is now solved. It's possible the issue was related to the following case that was fixed in version 70.0.16, where custom SpamAssassin rules were not utilized upon updates to cPanel version 70:

    Fixed case CPANEL-18557: Restore SpamAssassin customizations on upgrade to 70.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Feb 21, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - SquirrelMail blocking outgoing
  1. Anoop P Alias

    Nginx proxy not able to display squirrelmail

    Anoop P Alias, Jun 15, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    136
    cPanelLauren
    Jun 15, 2018
  2. IdleServ

    SquirrelMail unserialize error

    IdleServ, Apr 16, 2018, in forum: E-mail Discussion
    Replies:
    6
    Views:
    423
    cPanelLauren
    May 2, 2018
  3. hbouma

    Horde & Squirrelmail not offering Kolkata time zone

    hbouma, Nov 14, 2017, in forum: E-mail Discussion
    Replies:
    4
    Views:
    360
    cPanelMichael
    Nov 21, 2017
  4. Hedloff

    Is cPanel removing SquirrelMail as webmail client?

    Hedloff, Oct 25, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    686
    cPanelMichael
    Oct 25, 2017
  5. Hedloff

    Horde and Squirrelmail not accessible because of php-fpm limit

    Hedloff, Jun 16, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    589
    cPanelMichael
    Jun 16, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice