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SSH help ?

Discussion in 'General Discussion' started by MostAfa221, Jun 14, 2010.

  1. MostAfa221

    MostAfa221 Member

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    Well, I got a problem with SSH Client.
    When I open it to transfer files to my servers, it shows this:

    It's really bugging me out :confused:, I can't go into my files to change stuff in my servers..
    Sorry If I posted in the wrong section. I am new here.
    Is there a command or something that I should do to fix this?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What if you use a FTP client that has SSH File Transfer (SFTP) support?

    Are you logging in with cPanel user credentials and not that of either root or an additional FTP user?
     
  3. MostAfa221

    MostAfa221 Member

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    I tried other clients. It says "Connection Refused" or something like that.(Almost same problem).
    I got VPS control panel that I login into to command my servers within it.
     
  4. cPanelJamyn

    cPanelJamyn Social Engineer
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    Are you able to view /var/log/messages on the server, and if so - is anything logged regarding sftp? Connection refused would typically imply a firewall issue, or the service not running.
     
  5. MostAfa221

    MostAfa221 Member

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    No I couldn't ..
    It says:
    -bash: /var/log/messages: Permission denied

    What should I do?
     
  6. cPanelJamyn

    cPanelJamyn Social Engineer
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    Someone with root access to the server (your host?) should look at the system logs for a better idea of why this is happening (ex: /var/log/messages, etc).
     
  7. MostAfa221

    MostAfa221 Member

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    So Should I submit a ticket to my host?
    Or is there a way to check them?
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you lack the ability to look at the file /var/log/messages, you must contact your host.
     
  9. MostAfa221

    MostAfa221 Member

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    oh.
    Well, that's the only way right?
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Given the information currently provided in this thread, that would be correct.
     
  11. MostAfa221

    MostAfa221 Member

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    Can I just PM you the information about my VPS control panel, and you might diagnose it?
    I could PM you the pass, hostname, and you access it, and see if you can fix it :/
     
  12. cPanelJared

    cPanelJared Technical Analyst
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    We do not log into servers via the forums

    Our forums are not considered a secure method of communication, and server log-in credentials should not be sent either in a public or private message. The forums are meant for general comments, suggestions, guidance and troubleshooting hints, and are not intended as a medium for logging into your server directly.

    If you have the root access credentials to your VPS (in other words, if you log into the WebHost Manager and SSH as root), please submit a ticket and our support staff will be happy to log into your server and investigate for you. You can submit a ticket here:

    https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

    If you do not have root access to the VPS, you will need to contact your host.
     
  13. MostAfa221

    MostAfa221 Member

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    Oh ok.
    Thanks.
     
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