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SSH issue

Discussion in 'General Discussion' started by l0l, Nov 28, 2013.

  1. l0l

    l0l Registered

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    Hi,

    I recently got asked by a friend to update their forum software, I was given root access as well as ftp information.

    My issue is the following, Cpanel has expired, FTP (Port 21) gives me a 530 error and now for some reason the SSH port has closed I have tried port scanning and it says all ports are closed but the website remains online.

    I can login to WHM but due to the license being expired I cannot do anything so getting impatient I bought a Cpanel license for the server but now it asks me to run the license update command (/usr/local/cpanel/cpkeyclt) but the port is closed and I cannot run the command. I know Cpanel works on a cron and was wondering after 24 hours would it auto check the license and allow me access to WHM?

    Any help would be appreciated, thank you.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    I will suggest you reboot your server and check the SSH access OR contact your DC and check your server through KVM consol.
     
  3. Rhuan

    Rhuan Active Member

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    Hi,

    Yesterday I used this tip to fix ssh
    Login WHM and add this on final URL:

    Code:
    scripts2/doautofixer?autofix=safesshrestart
    I don't know if this will work by your cPanel License was expired...
     
  4. zoya

    zoya Registered

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    you must reboot ur server.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The cPanel update should resolve the license issue if you have automatic updates enabled. However, you will need to investigate why SSH access is not available. Do you have any firewall rules active that could be blocking the SSH port?

    Thank you.
     
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