Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SSH login failure - Can SSH password be RESETTED?

Discussion in 'General Discussion' started by guilliam, Mar 10, 2006.

  1. guilliam

    guilliam Member

    Joined:
    Feb 9, 2006
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    Sunny City Cebu, Philippines!
    background:

    1. with a root account and its password i can login fine in the WHM
    2. this is a dedicated server in which my client(who is a whm noobie :) ) played around with it before i handled it as admin.

    problem:

    1. i can login fine to the WHM, however when i connect to SSH using the ROOT account the password is not accepted.

    question:

    1. generally, what the login info used to login in the WHM is usually the same to login to SSH, correct?

    2. is there anyway i can RESET the password of the SSH since it doesnt accept my password?


    other thoughts:

    using the following:

    WHM 10.8.0 cPanel 10.8.1-R113
    CentOS 4.2 i686 - WHM X v3.1.0

    - g
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 guilliam, Mar 10, 2006
  2. mohit

    mohit Well-Known Member

    Joined:
    Jul 12, 2005
    Messages:
    553
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Sticky On Internet
    hi,
    try restarting the SSH service from WHM, sometimes when you kill a SSH process from CPU usage this can happen, that happened in my case but my admin was able to fix thing with restarting.

    I am quite sure root pass works for both whm and SSH.

    see ya,
    mohit
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 mohit, Mar 10, 2006
  3. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    166
    As far as I know, this is correct. It wouldn't really make sense to have a separate password for WHM and SSH access.

    The root password is the root password and that's about it. You wouldn't be able to reset the password for SSH only - the password will be being read from the same file.

    Since your password is not recognised when trying to login via SSH, it is probably going to be due to one of the following:

    1. The password is being entered incorrectly. Sorry to mention this, but it's the most common cause, although probably not the case here.

    2. Your SSH client is doing something odd. Does it work fine for connections to other hosts? What SSH client are you using?

    3. Your sshd is configured in an odd manner. Your password is most likely stored, in an encrypted form, in /etc/shadow. If your sshd is expecting the password to be in a different format, you're going to encounter some issues.

    Since you can't establish an SSH connection you're going to find it tricky to access your sshd config file, which makes things a little more tricky.

    Are you able login via SSH as a cPanel user (one that has been granted shell access)?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 webignition, Mar 10, 2006
  4. guilliam

    guilliam Member

    Joined:
    Feb 9, 2006
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    Sunny City Cebu, Philippines!
    hi mohit. thanks for the info.. however,.. already tried this and even restarting the whole BOX(as mentioned its on a dedicated box). however,.. still no cigar. ;)

    - g
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 guilliam, Mar 10, 2006
  5. guilliam

    guilliam Member

    Joined:
    Feb 9, 2006
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    Sunny City Cebu, Philippines!
    1. yes, so it is confirmed.. that WHM root login is the same with SSH. in this case it is not.


    - nope. not the case here. ;)
    - yes it works pretty fine with other dedicated boxes or even on other vps that i manage. i usually use "putty" but on this case i also tried "winscp" but of no luck.
    - if encryption is the prob.. that really is a BIG prob. ehhehe. since i cant even connect to the ssh to do the necessary commands :(

    yes.. the retailer account can login pretty well and i can do much of the SSH from the retailer level.

    - g
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 guilliam, Mar 10, 2006
  6. Ron Phillips

    Ron Phillips Member

    Joined:
    Nov 9, 2004
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    151
    This might be a stupid question to your question, but here it is anyway. Does your server allow root access via SSH?

    As a security measure a server can be set to not allow remote access directly as root, and requires you to log in as a wheel user and then SU to root.

    You can assign users in your WHM to the wheel group.
     
    #6 Ron Phillips, Mar 10, 2006
  7. guilliam

    guilliam Member

    Joined:
    Feb 9, 2006
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    Sunny City Cebu, Philippines!
    geez! thats absolutely NOT a stupid question.. it really makes sense. i overlooked on that possibility.

    will try the suggestion if indeed the box is set up to disallow access directly as root.
    thank you so much for pointing that out. :)

    - g
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 guilliam, Mar 10, 2006
(You must log in or sign up to post here.)
Loading...
Similar Threads - login failure password
  1. keat63

    Windows live mail POP3 Login Failures

    keat63, May 24, 2018, in forum: E-mail Discussion
    Replies:
    14
    Views:
    233
    cPanelLauren
    Jun 18, 2018
  2. ryanicle

    Dovecot multiple auth login failures from same IP

    ryanicle, Dec 1, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    228
    cPanelMichael
    Dec 4, 2017
  3. PeteS

    cPanel loops back to login screen

    PeteS, Sep 18, 2018 at 4:00 AM, in forum: General Discussion
    Replies:
    8
    Views:
    68
    PeteS
    Sep 19, 2018 at 4:10 PM
  4. adamreece.webbox

    login_log: How users logged in (password, oauth, etc.)

    adamreece.webbox, Sep 5, 2018, in forum: Security
    Replies:
    1
    Views:
    66
    cPanelLauren
    Sep 5, 2018
  5. joaosavioli

    Brute force wp-login.php modsecurity

    joaosavioli, Sep 4, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    173
    cPanelLauren
    Sep 5, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice