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SSH Not Working

Discussion in 'General Discussion' started by Selena, Jun 25, 2009.

  1. Selena

    Selena Active Member

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    I have enabled JellShell access for an account but it's not working. It keeps saying "Access Denied". The IP, password and login are all correct and work in cPanel.

    Any ideas?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    A common issue is in a freshly installed SSH client, the settings are set to connect via telnet rather than SSH. You may want to double-check to ensure the client is set to connect via SSH.
     
  3. Selena

    Selena Active Member

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    Thanks for the reply. I tried SSH and SSH2. Getting "Permission Denied" responses.

    Any other ideas?
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Try checking /var/log/messages, see what it has logged about these login attempts. That may help in diagnosing the cause of this issue.
     
  5. Stefaans

    Stefaans Well-Known Member

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    If your server has firewall software installed or is behind a network firewall, check that the port you use for SSH (default 22) is indeed open.
     
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