kern

Registered
May 3, 2021
4
0
1
Taiwan
cPanel Access Level
Root Administrator
SSh Login Fail
I Haved a Cpale website

I haved add a count (not root)
create ssh key
download public ssh key (.ppk)
use putty.exe to login , use website ,port 22 , auth file (id_ras.ppk)

But show : Network error : Software caused connection abort
And block my ip to connet cPanel website
So I Have try almost 10 ip to try to connect by ssh in my compay, But still not work


Q1: Is it necessary to connect to cPanel with ssh key ?
Q2: Howto unblock my ip by my cPanel website ?
Q3: Any suggestion to connect to website by ssh
 

cPDavidL

Linux Analyst II
Staff member
Oct 15, 2012
79
17
133
cPanel Access Level
Root Administrator
Greetings,

Might I suggest checking the Manage Shell Access utility in WHM... Manage Shell Access | cPanel & WHM Documentation

Make sure that normal or jail shell is enabled for the user in question.

Additionally, I would recommend checking /var/log/secure for more details about what is actually happening when you fail to log in. The error message itself does not specifically suggest authentication failure, so it may well be some other condition.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,836
597
273
cPanel Access Level
Root Administrator
How to unblock myip from my cPanel website ?
Did you mean from WHM? If so, and you are blocked by cPHulk, we have a guide on that work here:


You can reboot the system from WHM, or by issuing the command "shutdown -r now" from the terminal.