SSL cert. installation, chain problem

Inovacije doo

Member
May 11, 2013
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0
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cPanel Access Level
Root Administrator
Hello there,

currently on my cpanel/whm platform i have 15 SSL certs installed, and everything worked just fine regarding installation via WHM. Yesterday i've tried to install new SSL on dedicated IP, and it was installed successfully, but when i checked it with ssl checking tool i god Chain problem, CA bundle missing report.

Even i've entered ca bundle contains while installing SSL cert, cPanel was not linked that file to certificate.

If anyone has the same problem, here is the solution:

1. Login using root user
2. open httpd.conf file and find line with <VirtualHost YOUR_DEDICATED_IP:443>
3. look for those lines

SSLCertificateFile /var/cpanel/ssl/installed/certs/YOUR_DOMAIN.crt

SSLCertificateKeyFile /var/cpanel/ssl/installed/keys/c71b0_daeff_581303d66ccac3fed01179eec7b25dd4.key

SSLCACertificateFile /var/cpanel/ssl/installed/cabundles/COMODO_CA_Limited_798c355a7db36d99539ae3b2fd2fa038_1590835718.cabundle

In my case, there was SSLCACertificateFile missing, so you need to add this line, and after that create CA bundle file with that filename. Just change filename in whatever you want.

4. Restart apache, and everything is fine :)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

There is an internal case with a similar report to this. For reference, that case number is 78477. Could you open a support ticket so we can attempt to reproduce this issue and determine if it's related to case 78477? You can open a ticket via:

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.
 

ethical

Well-Known Member
Apr 7, 2009
95
8
58
Hello :)

There is an internal case with a similar report to this. For reference, that case number is 78477. Could you open a support ticket so we can attempt to reproduce this issue and determine if it's related to case 78477? You can open a ticket via:

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.
i noticed the same issue on my server with 1 site, does apache need to be distilled for the change to keep?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Case number 78477 was resolved and released to the public. I suggest opening a support ticket using the link in my signature so we can take a closer look if you are still experiencing this issue. You can post the ticket number here so we can update this thread with the outcome.

Thank you.