The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SSL cert. installation, chain problem

Discussion in 'General Discussion' started by Inovacije doo, Oct 19, 2013.

  1. Inovacije doo

    Inovacije doo Member

    Joined:
    May 11, 2013
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello there,

    currently on my cpanel/whm platform i have 15 SSL certs installed, and everything worked just fine regarding installation via WHM. Yesterday i've tried to install new SSL on dedicated IP, and it was installed successfully, but when i checked it with ssl checking tool i god Chain problem, CA bundle missing report.

    Even i've entered ca bundle contains while installing SSL cert, cPanel was not linked that file to certificate.

    If anyone has the same problem, here is the solution:

    1. Login using root user
    2. open httpd.conf file and find line with <VirtualHost YOUR_DEDICATED_IP:443>
    3. look for those lines

    SSLCertificateFile /var/cpanel/ssl/installed/certs/YOUR_DOMAIN.crt

    SSLCertificateKeyFile /var/cpanel/ssl/installed/keys/c71b0_daeff_581303d66ccac3fed01179eec7b25dd4.key

    SSLCACertificateFile /var/cpanel/ssl/installed/cabundles/COMODO_CA_Limited_798c355a7db36d99539ae3b2fd2fa038_1590835718.cabundle

    In my case, there was SSLCACertificateFile missing, so you need to add this line, and after that create CA bundle file with that filename. Just change filename in whatever you want.

    4. Restart apache, and everything is fine :)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    There is an internal case with a similar report to this. For reference, that case number is 78477. Could you open a support ticket so we can attempt to reproduce this issue and determine if it's related to case 78477? You can open a ticket via:

    Submit A Ticket

    Please post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. ethical

    ethical Well-Known Member

    Joined:
    Apr 7, 2009
    Messages:
    79
    Likes Received:
    2
    Trophy Points:
    8
    i noticed the same issue on my server with 1 site, does apache need to be distilled for the change to keep?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Case number 78477 was resolved and released to the public. I suggest opening a support ticket using the link in my signature so we can take a closer look if you are still experiencing this issue. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page