Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SSL certificate Install failed

Discussion in 'Security' started by webdsn, May 29, 2018.

  1. webdsn

    webdsn Member

    Joined:
    Mar 4, 2018
    Messages:
    16
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Taiwan
    cPanel Access Level:
    Root Administrator
    I am try to install install Rapid SSL certificate
    But when I install CRT than ready to install certificate
    return message

    The certificate could not be installed on the domain “xxxxxxxxxx.com”.
    • Certificate verification failed!The system did not find the Certificate Authority Bundle that matches this certificate.Contact “DigiCert Inc” to obtain the Certificate Authority Bundle for “RapidSSL RSA CA 2018”.
    this domain I am ready install certificate is not my hostname ,
    is a addon domain name in this account
    Is it related to this?
     
  2. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,664
    Likes Received:
    69
    Trophy Points:
    203
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    1,342
    Likes Received:
    89
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @webdsn


    While @dalem is correct in pointing you in the direction for the CA cert if you're still experiencing this issue I'd like to see if you could open a ticket. If the CA isn't being found by WHM it may need to be updated internally.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. webdsn

    webdsn Member

    Joined:
    Mar 4, 2018
    Messages:
    16
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Taiwan
    cPanel Access Level:
    Root Administrator
    Thanks for reply
    This link when I open return message 404 not found
    but I found CA cert in RapidSSL knowledge base

    What is strange is why WHM did not update this CA cref
    If I want WHM to update this CA cref, where do you need to set it?
     
  5. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    1,342
    Likes Received:
    89
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @webdsn


    depending on the version of cPanel you have installed we actually host the CA records on our own internal system, so if you weren't able to get them either we needed to update the CA cert or your server wasn't finding it for some reason. That's why I wanted you to open a ticket but I am glad you were able to get the issue resolved.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice