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SSL Certificate Installation Error

Discussion in 'General Discussion' started by Redcoat, Aug 17, 2007.

  1. Redcoat

    Redcoat Registered

    Joined:
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    Hello,

    Version Information:
    WHM 11.2.0 cPanel 11.9.0-E16257 CENTOS Enterprise 4.5 i686 - WHM X v3.1.0


    Problem:

    I just purchased an SSL certificate from GoDaddy.com. I was working on installing the certificate through WHM. After entering all the required information and submitting I received the following error message while WHM attempted to complete the request...

    Code:
    Results of your request
    Attempting to verify your certificate..... Cerificate verification passed!
    Verifcation Result [OK]
    
    Updating Certificate Only!
    [a fatal error or timeout occurred while processing this directive]
    
    This prompted me to look at the cpanel error logs in /usr/local/cpanel/logs/error_log
    While reviewing the logs I came across this, which I believe to be the problem (I've commented out my domain, username and IP for security purposes)

    Code:
    Cpanel::IxHash: Warning, mangling data key crtdata which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash:  at /usr/local/cpanel/Whostmgr/XMLUI/SSL.pm line 43
            Whostmgr::XMLUI::SSL::fetchinfo('crtdata', undef) called at whostmgr/bin/xml-api.pl line 274
            main::__ANON__ called at whostmgr/bin/xml-api.pl line 359
            main::runapp() called at whostmgr/bin/xml-api.pl line 334
    Cpanel::IxHash: Warning, mangling data key crt which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash: Warning, mangling data key key which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash: Warning, mangling data key cabundle which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash:  at /usr/lib/perl5/5.6.2/Carp/Heavy.pm line 79
            Carp::longmess_heavy() called at /usr/local/cpanel/Cpanel/IxHash.pm line 64
            Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0x9437b30)', 'key') called at /usr/lib/perl5/5.6.2/Carp/Heavy.pm$
            Carp::longmess_heavy() called at /usr/local/cpanel/Cpanel/IxHash.pm line 64
            Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0x9437b30)', 'crt') called at /usr/local/cpanel/Cpanel/SSLInstal$
            Cpanel::SSLInstall::installssl('commented.out.com', 'username', XXX.XX.XXX.XXX, undef, undef, undef,$
    Cpanel::IxHash:  at /usr/lib/perl5/5.6.2/Carp/Heavy.pm line 79
            Carp::longmess_heavy() called at /usr/local/cpanel/Cpanel/IxHash.pm line 64
            Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0x9437b30)', 'crt') called at /usr/local/cpanel/Cpanel/SSLInstal$
            Cpanel::SSLInstall::installssl('commented.out.com', 'username', XXX.XX.XXX.XXX, undef, undef, '-----$
    Cpanel::IxHash:  at /usr/local/cpanel/Cpanel/SSLInstall.pm line 40
            Cpanel::SSLInstall::installssl('commented.out.com', 'username', XXX.XX.XXX.XXX, undef, '-----BEGIN R$
    (internal death while parsing [stdin]) Fri Aug 17 19:09:20 2007 [22512] error: Can't locate auto/Cpanel/SSLInstall/r$
            Carp::croak('Can\'t locate auto/Cpanel/SSLInstall/restartserv.al in @INC (@IN...') called at /usr/lib/perl5/$
            AutoLoader::AUTOLOAD('httpd') called at /usr/local/cpanel/Cpanel/SSLInstall.pm line 290
            Cpanel::SSLInstall::installssl('commented.out.com', 'username', XXX.XX.XXX.XXX, '-----BEGIN CERTIFIC$
    
    
    Can't locate auto/Cpanel/SSLInstall/restartserv.al in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel/perl $
    
    Any advice on how to resolve this would be appreciated.
     
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